Clinical Operations Manager for SGI

Southeastern Cardiology Associates, Southeastern Gastroenterology Associates, and SBD Medical Solutions strive to deliver the best care possible through a team approach. From check-in to check-out, each employee participates in delivering the highest quality of care and attention in the Southeast. Our commitment to our patients is that we will treat them like family.

We are compassionate and considerate. We are passionate about advancements in technology and patient care. We are educators and good listeners. We believe that qualified specialty care is not hard to find. However, we think that embedding a world-class group of specialists within a team that is committed to treating the patient and their loved ones is what truly sets us apart. Our job is not done when the condition is diagnosed and treated appropriately. We consider the mission accomplished when we have treated the problem and our team has communicated effectively with the patient and their loved ones. Above all, we are here to serve our patients and their families. Our team of specialized physicians, mid-levels, nurses, technicians, and staff are committed to providing the highest level of service – this team approach truly sets us apart.

Management Responsibilities:

• Oversee all SGI employees in their day-to-day assignments, including Coordinators and others.
• Creates training plans for new hires for each team.
• Collaborates and ensures clinic schedules are maximized for efficiency to ensure an efficient workflow
• Works closely with the Director of Nursing to establish and execute process changes that maximize overall workflow for the clinic and ASC.
• Responsible for and supports the team in meeting the requirements for MACRA/MIPS
• Monitor employees work for quality and provide constructive feedback.
• Strategically plans for effective workflow according to patient volume across all assigned teams in a manner that maintains a high quality of care and balanced staff workload.
• Reviews all employees’ work for quality and provides positive and/or constructive feedback, provides counselling to employees on behavior, and initiates disciplinary actions as required in collaboration with the assigned junior leaders.
• Creates and updates policies, procedures, and guidelines for all assigned teams, in collaboration with Directors, providers, and the COO.
• Procures and allocates resources to all assigned teams in any capacity required to conduct high-quality patient care.
• Identifies and mentors team members for training and growth opportunities within the clinic.
• Orders and monitors supplies and resources for the SGI team
• Makes hiring decisions, promotions, and terminations in collaboration with human resources, director(s), and COO.
• Provides and documents feedback on individual employees’ performance.
• Acts as a liaison, with effective and respectful communication, between assigned teams and all other departments.
• Acts as a liaison to leadership meetings/discussions for all assigned teams regarding needs and interests.
• Serves as a subject matter expert in duties and responsibilities for all the teams they are responsible for.
• Well versed in available resources and how to utilize them for staffing and patient needs.
• Competent in de-escalation skills required to manage difficult patients, family members, or other people, with composure, compassion, and professionalism.
• Leads the teams through change by planning and communicating proactively, completely, and in a professional manner.

Education and Qualifications

• High school diploma, required
• 2 or more years of healthcare experience, required
• 3-5 years of management experience leading teams
• Active LPN or RN license in the state of Georgia, preferred
• BLS certification required, ACLS required for those with LPN or RN license

Job knowledge and skills

• Management knowledge and patient care experience
• Ability to educate clinical and non-clinical staff, patients, and patient family members on quality requirements and process changes
• Familiar with coordinating patient care and tasks between multiple departments or care areas
• Competent with eClinicalWorks EMR and ability to learn troubleshooting to support staff
• Extremely detail-oriented and organized
• Demonstrates empathy to patients and advocates for their wishes

Corporate Culture Expectations
Demonstrates the SEC Corporate Culture at all times with colleagues, providers, outside offices/vendors, patients, and their family members. Consistently portrays a positive attitude; excels in individual role while creating a culture of teamwork and cooperation; puts the patient/family first and regularly seek opportunities for self-improvement as well as operational improvement.

Core Competencies
Approachability, Compassion, Customer Focus, Dealing with Ambiguity, Decision Quality, Ethics & Values, Integrity & Trust, Motivating Others, Peer Relationships, Drive for Results, Listening

Functional Competencies
Action Oriented, Directing Others, Fairness to Direct Reports, Functional/Technical Skills, Innovation Management, Informing, Delegation, Problem Solving, Emotional Intelligence, Building Effective Teams