Medical Office Assistant - Southeastern Integrated Family Med

Job Description

Job Description

About Company :

We are looking for mission driven professional leaders who want to be part of a collaborative and dynamic team. Regardless of title, you will be a vital member and leader of a powerful team. Southeastern Integrated Care is dedicated to providing quality care and support to individuals struggling with behavioral health disorders , substance use disorders, and chronic medical conditions. By joining us, you would have the opportunity to make a significant impact on the lives of those in need, helping them on their journey to recovery, and improved mental well-being. We pride ourselves on having a team of committed and highly trained professionals who are passionate about making a difference in the field of behavioral health, substance use disorders, and chronic care . Working alongside such a team would foster a collaborative environment where you can exchange knowledge, share experiences, and learn from one another, ultimately enhancing your expertise and professional growth. Our supportive and empowering culture allows for us to provide cutting edge care and innovative treatment approaches

We are a company that provides our team members with a quality and comprehensive onboarding experience, amazing supervision and coaching, paid educational and training opportunities, and opportunities for advancement within our organizations. We believe that our team is number one, comes first, and that the clients and patients we serve are our number one priority. If you are a highly skilled professional with a leadership mindset, Southeastern Integrated Care is the ideal place for you to thrive, and make a difference. Our competitive salary, paid healthcare benefits options, matching 401k plan, bonus and stipend structures afford you and your family the financial support needed for you to focus on saving lives and providing the best opportunity for our clients to reach their maximum potential. If this is the type of environment you choose to work in, then Southeastern Integrated Care has a place for you.

Summary :

The Administrative Assistant / Front Desk keeps Southeastern Integrated Care business operations and activities organized and moving forward. The person that functions in this role must be an energetic, self-starter who can recognize where processes can be improved and who can take the initiative to improve them. This position is responsible for providing administrative support to staff and assuming reception and phone duties.

Essential Duties and Responsibilities :

• Assumes receptionist duties, greet public and refer them to appropriate staff members, answer phone, route calls, take messages, and address voice mails;
• Manage all fax correspondence and ensure all scanned documents are placed in appropriate patient’s chart.
• Assists in the maintenance and / or modification of client data collection in the agency EHR system to ensure information remains as up-to-date as possible. This includes but not limited to patient demographics (phone number, emergency contact, mailing address, employment information, etc)
• Manages all inbound and outbound mail;
• Maintains lobby and front desk area, keeping it clean and free from clutter;
• Updates and maintains mailing lists;
• Maintains appropriate interpersonal relationships with employees, peers, and consumers;
• Receives and screens visitors and / or telephone calls, providing general and specialized information;
• Researches and responds to requests or refers complaints and requests to other staff when warranted;
• Mentors new team members;
• Designs, organizes and maintains specialized and custom forms, records, reports, files and logs to support technical work processes in areas of assigned responsibility;
• Ensure that all patients have a return appointment with clinic.
• Manages the set up of conference rooms and acts as secretary for all necessary meetings, providing details and correct notes and other forms of follow-up;
• Reviews all documentation for accuracy, neatness, and compliance with necessary processes and procedures;
• Other duties as assigned.
• Collection of monies owes, including but not limited to copays, deductibles, and self pay services
• Prep charts for upcoming appointments including insurance verification and retrieval of medical records.
• Reconciliation of independent cashier drawer before end of shift.
• Assist Referral Coordinator with outgoing referrals, diagnostic imaging authorizations, home health orders, disability forms, and durable medical equipment orders.

Supervisory Responsibilities :

This position does not oversee staff.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience

Required Skills / Abilities

Certificates, Licenses, Registrations

N / A

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is typically performed in an office environment, with a moderate noise level.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.