What are the responsibilities and job description for the PAR- Patient Account Representative position at SOUTHEASTERN UROLOGICAL PARTNERS?
Principal Responsibilities
Major functions:
1. Retrieve patient demographic sheet and orders
2. Schedule patients as needed
3. Input patient demographic information and print chart for appropriate anesthesia procedure type
4. Contact patient prior to surgery informing them of any co-pays or deductibles due at the time of surgery. Document on the demographic sheet response from patient, letter sent or message left.
5. Greet patients, family members, visitors entering facility in a friendly and courteous manner; provide assistance as indicated. Act as the first impression ambassador for SSC. Facilitate all communication necessary for patients, visitors to complete their visits at SSC. Have sales reps/visitors to the facility sign in and give them a visitor badge
6. Check in all surgical and pre-operative patients taking time to answer all questions efficiently and thoroughly. Enter patient times in the computer and highlight the schedule when the patient checks in
7. Complete patient check in paperwork thoroughly, make data corrections as necessary, collect copays and/or deductibles. Discuss and complete payment plan arrangements. Distribute patient check in paperwork as appropriate. Communicate patient?s arrival to appropriate work units
8. Cashier all money taken over the front counter. Complete and balance deposit and front desk batch. Close and balance credit card machine. Turn in completed balance sheet to the office manager at days end
9. Keep petty cash to make change for the patients, visitors and pay for small items purchased at the request of the Business Office Manager. Maintain records and receipts of expenditures and balances accurately and efficiently.
10. Research demographic problems on returned statements, letters, etc and make data corrections in the database or relay reasons for inability for data corrections to Business Office Manager
11. Answer phone as primary operator
12. Act as team player: collaborate, communicate clearly and cooperate with SSC employees with focus on mission and goals of SSC.
13. All activities and duties support SSC?s mission and goals.
14. Review and verify patient insurance coverage
15. Performs administrative tasks for Business Office Manager as requested
16. Verify all charts are put together and accounted for the day before surgery
17. Answers patient account questions required. Assists as back-up with insurance verification tasks as required
18. Assists with routine and non-routine AR tasks and duties as periodically assigned
19. Distributes incoming packages/letters; silences alarms and notifies appropriate personnel of alarm activity. Notifies staff of visitors and acts as liaison of visitors in the lobby until staff member greets visitors
20. Prepared to work at 6am and open facility, if needed
21. Assist patients with billing issues
22. Oversee stocking of front office and maintain clean, organized work environment
23. Be available and ready to pitch in with coworkers
24. Understands and performs accurately responsibilities and duties assigned during Fire, Disaster and Bomb drills/actual events
25. This position has authorization to access the following patient information within the software programs. The following information acquired is protected health information and is only for the use within the organization, AUI and SSC.
1. Retrieve patient demographic sheet and orders
2. Schedule patients as needed
3. Input patient demographic information and print chart for appropriate anesthesia procedure type
4. Contact patient prior to surgery informing them of any co-pays or deductibles due at the time of surgery. Document on the demographic sheet response from patient, letter sent or message left.
5. Greet patients, family members, visitors entering facility in a friendly and courteous manner; provide assistance as indicated. Act as the first impression ambassador for SSC. Facilitate all communication necessary for patients, visitors to complete their visits at SSC. Have sales reps/visitors to the facility sign in and give them a visitor badge
6. Check in all surgical and pre-operative patients taking time to answer all questions efficiently and thoroughly. Enter patient times in the computer and highlight the schedule when the patient checks in
7. Complete patient check in paperwork thoroughly, make data corrections as necessary, collect copays and/or deductibles. Discuss and complete payment plan arrangements. Distribute patient check in paperwork as appropriate. Communicate patient?s arrival to appropriate work units
8. Cashier all money taken over the front counter. Complete and balance deposit and front desk batch. Close and balance credit card machine. Turn in completed balance sheet to the office manager at days end
9. Keep petty cash to make change for the patients, visitors and pay for small items purchased at the request of the Business Office Manager. Maintain records and receipts of expenditures and balances accurately and efficiently.
10. Research demographic problems on returned statements, letters, etc and make data corrections in the database or relay reasons for inability for data corrections to Business Office Manager
11. Answer phone as primary operator
12. Act as team player: collaborate, communicate clearly and cooperate with SSC employees with focus on mission and goals of SSC.
13. All activities and duties support SSC?s mission and goals.
14. Review and verify patient insurance coverage
15. Performs administrative tasks for Business Office Manager as requested
16. Verify all charts are put together and accounted for the day before surgery
17. Answers patient account questions required. Assists as back-up with insurance verification tasks as required
18. Assists with routine and non-routine AR tasks and duties as periodically assigned
19. Distributes incoming packages/letters; silences alarms and notifies appropriate personnel of alarm activity. Notifies staff of visitors and acts as liaison of visitors in the lobby until staff member greets visitors
20. Prepared to work at 6am and open facility, if needed
21. Assist patients with billing issues
22. Oversee stocking of front office and maintain clean, organized work environment
23. Be available and ready to pitch in with coworkers
24. Understands and performs accurately responsibilities and duties assigned during Fire, Disaster and Bomb drills/actual events
25. This position has authorization to access the following patient information within the software programs. The following information acquired is protected health information and is only for the use within the organization, AUI and SSC.
- Patient Name, Demographics, Scheduling information
- Billing, Financial and Insurance information
- Procedure/Diagnosis information
- Medical Notes (e.g. physician notes, nurses notes)
Education & Experience
- High school education.
- Excellent customer service skills.
- Good communication skills.
- Computer literacy.
- Good organizational skills and keen attention to detail.
- Able to follow directions quickly and efficiently with varying workloads and interruptions.
- Must be able to work well under pressure and deal with coworkers in a courteous and cooperative manner.
- Requires excellent communication skills and in-depth knowledge of customer service principles and a high consistency in the demonstration of such knowledge in all communications and behavior.
- Be a strong team player.