What are the responsibilities and job description for the Credit Operations Clerk I position at Southern Bank and Trust?
Position: Credit Operations clerk – ACH Specialist
Reports To: Credit Operations Manager
Reports To This Position: None
FLSA Status: Non-Exempt
Role Summary:
The ACH Specialist is responsible for reviewing newly originated and renewed ACH accounts to ensure the inclusion and accuracy of documentation. The ACH Specialist is responsible for the setup of new ACH accounts in the Horizon core platform and the coordination of updates within the Master ACH File. Monitoring of the ACH Warehouse, addressing rejected / suspended ACH files and coordination of temporary increases will be an ongoing daily responsibility.
Specific Job Functions (Duties/Responsibilities):
- Review ACH origination and renewal documentation for accuracy and completeness.
- Accurately setup new and renewed ACH accounts in the Horizon core platform.
- Accurately maintain the Master ACH File.
- Perform daily setups and updates for new and temporary ACH Files.
- Assist in the daily monitoring of the ACH Outgoing Warehouse and Received File Inquiry Screens.
- Escalate and participate in the resolution of rejected and suspended ACH files.
- Participate in the daily review of the ACH Group Inbox to ensure timely service levels are maintained.
- Image ACH documentation after the review and setup processes are completed.
- Guide others as needed on the proper ACH documentation requirements.
- Participate in special projects and/or perform other duties as assigned.
JOB REQUIREMENTS:
- Efficiently operate office equipment (computer, copier, fax, etc.).
- Proficiency with Microsoft productivity products (Outlook, Word, Excel).
- Meet work objectives and deadlines while completing daily tasks.
Knowledge/Skills/Abilities Required:
- Ability to make sound decisions within proper authority and use good judgment based on authority vested by the SVP Credit Operations Manager; know when to refer situations to a higher authority;
- Strong analytical skills with attention to detail and ability to identify and interpret detailed documentation;
- Ability to work in a high-information, high-responsibility, frequently changing environment;
- Excellent initiative and drive skills, proactive teamwork, cooperation and interpersonal skills;
- Ability to work with limited supervision and to plan and organize daily work flow to achieve set objectives and deadlines;
- Excellent oral and written communication skills, ability to communicate effectively with a broad base of internal associates;
- Strong organizational, multi-tasking and prioritization skills;
- Possess the necessary interpersonal skills to facilitate proactive teamwork, to communicate effectively and maintain a friendly, courteous, and professional demeanor at all times;
- Ability to identify problems and resolve them in a proactive, timely manner;
Education/Experience Requirements:
- Associate’s degree or equivalent experience;
- Two to four years of financial services experience preferred;
- Capable user of computer systems and technology, including word-processing, spreadsheets, etc.
