What are the responsibilities and job description for the Customer Service Representative position at SOUTHERN BANK?
Job Overview
As a key member of our team, you will play a vital role in delivering exceptional customer service and building strong relationships with our customers. This is an exciting opportunity to join a dynamic and growing organization that values its employees and customers alike.
About the Role
This position is responsible for providing excellent customer service, sales, and referral opportunities to support the overall branch goals. You will be the primary point of contact for customers, handling their queries, and resolving any issues they may have. Your main objective will be to make lifelong relationships with our customers by providing them with tailored solutions to their financial needs.
Key Responsibilities
Requirements
As a key member of our team, you will play a vital role in delivering exceptional customer service and building strong relationships with our customers. This is an exciting opportunity to join a dynamic and growing organization that values its employees and customers alike.
About the Role
This position is responsible for providing excellent customer service, sales, and referral opportunities to support the overall branch goals. You will be the primary point of contact for customers, handling their queries, and resolving any issues they may have. Your main objective will be to make lifelong relationships with our customers by providing them with tailored solutions to their financial needs.
Key Responsibilities
- Develop and maintain a thorough knowledge of our bank's products and services.
- Proactively identify customer opportunities and provide recommendations to achieve personal and branch goals.
- Participate in a welcoming lobby experience, working with or directing customers to an appropriate team member based on their identified needs.
- Takes ownership of the customer experience, including opening accounts, cross-selling other products, and resolving issues as appropriate.
- Build new customer relationships through frequent interactions with customers and proactive contacts to ensure customer satisfaction.
- Proactively educates customers on utilizing available access channels.
- Actively participates in business development opportunities to establish visibility in the community and drive business to the branch.
- Assists in resolving difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction.
- Maintains thorough knowledge of bank policy and procedures required.
Requirements
- Demonstrated positive and helpful attitude toward both internal and external customers.
- Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees, and supervisors.
- Good computer skills.
- Excellent customer service skills.
- High school diploma or equivalent.
