What are the responsibilities and job description for the Helpdesk Support Specialist position at SOUTHERN BANK?
Job Details
Description
PRIMARY PURPOSE OF JOB
Assists with various tasks within and related to the IT department.
EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS
- Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
- Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.
ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS
- Provide tier 1 support for technical issues across the environment, including but not limited to: password resets, user access, and application issues that are reported by team members
- Coordinate and collaborate with technical services team members to ensure availability and reliability of computers, phones, cameras, printers, software, and hardware to meet business demands
- Assist in team member user access as required
- Performs other duties as assigned by the Information Systems Manager
Qualifications
The following specifications are general guidelines based on the minimum education and experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
KNOWLEDGE, SKILLS AND ABILITIES
- Basic knowledge of mobile and desktop computers systems
- Strong problem-solving skills
- Strong communication skills
- Ability to work flexible schedule; and,
- Strong attention to detail.
EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS
- High school diploma or general education degree (GED)
CORE COMPETENCIES
Family & Trust: Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.
Rooted & Service: Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.
Innovation & Strength: Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.
Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.
Initiating Action: Taking prompt action to accomplish objectives; Taking action to achieve goals beyond what is required; being proactive.
Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; and using newly gained knowledge and skill on the job and learning through their application.
