Assistant, Claims

JOB SUMMARY:

The primary objective of this role is to deliver exceptional administrative claims support to the claims and leave management teams,

as well as the leadership at Southern Company Gas and its subsidiaries.

Functional Expertise:

JOB RESPONSIBILITIES & ACCOUNTABILITIES BY COMPETENCY

• Complete intake, triage, set-up and assignment of general liability, workers' compensation, and vehicle accident claims.
• Pay vendor invoices related to department expenses.
• Perform accurate data entry and maintain detailed records.
• Assist Claims Assistant Supervisor with coordination and execution of Cristo Rey Atlanta Corporate Work Study Program.
• Schedule and coordinate department meetings: set up meetings, video conferences, and order catering as needed.
• Provide overall support for meetings.
• Communicate effectively with internal and external stakeholders.
• Order office supplies and maintain supply inventory.
• Ensure compliance with company policies and regulations.
• Prepare reports and documentation as required.
• Processes payments for the Claims Department including worker’s compensation medical bills.
• Perform any duties as requested by management.
• Manage Gas Claims Department email box.
• Complete assignments in the Claims Assistant email box.
• Send out acknowledgment letters on new claims.
• Process settlement payments for Legal Department and Claims staff as needed.
• Request W-9’s and vendor ID numbers for claimant payments.
• Open and distribute mail including Fed Ex which requires establishing/maintaining an account.
• Filing and overseeing projects related to retention requirements.
• Responsible for the claims 800 Line, removing voicemails and returning calls.
• Manage faxes and attaching documents to applicable files.
• Establish approved reserves in Assure.
• Process Miscellaneous Checks in Oracle and Assure.
• Process subrogation receivables/payments.
  
  

Business Acumen:

• Ability to plan, execute, and oversee projects efficiently.
• Understand the organization's goals and align administrative tasks to support these objectives.
• Effective verbal and written communication to interact with colleagues, clients, and stakeholders.
• Ability to identify issues and develop effective solutions.
• Prioritize tasks and manage time effectively to meet deadlines.
• Familiarity with office software, databases, and other technology tools.
• Provide excellent service to internal and external clients.
• Ability to analyze data and make informed decisions.
• Be flexible and open to change in a dynamic work environment.
  
  

Engagement:

• Effectively coordinates with Claims Adjusters and Claims Leadership Team.
• Collaborates with Legal Department on litigated cases.
• Proactively identify areas for improvement and taking action.
• Actively seek constructive feedback.
• Organize and/or participate in activities that promote a positive workplace culture.
• Keep open lines of communication with team members and management.
  
  

Driving Results:

• Organizational Skills: Ability to manage multiple tasks, prioritize, and keep track of deadlines.
• Attention to Detail: Ensuring accuracy in all tasks, from data entry to scheduling.
• Time Management: Efficiently managing time to maximize productivity and meet deadlines.
• Technical Proficiency: Competence in using office software and tools, such as Microsoft Office Suite, Oracle, and GCMA|CC&B.
• Professionalism: Maintaining a professional demeanor and confidentiality in all interactions.
• Initiative: Proactively identifying opportunities for improvement and taking action.
  
  

QUALIFICATIONS

Education, Certifications/Licenses:

Required:

• High school diploma or GED
  
  

Preferred:

• Associate In Claims (AIC)
  
  

Required:

Related Work Experience:

• 1-2 years administrative support experience with strong customer service and data entry skills.
• Equivalent academic education and experience.
  
  

Required:

Specific Skills & Knowledge:

• Computer literacy – advanced data entry proficiency
• Interpersonal skills including negotiation skills
• Analytical and research skills
  
  

Working Conditions/Physical Requirements:

• Travel: Occasional
• Work Environment: The incumbent works in an office environment
  
  

About Southern Company Gas

Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 10644

Job Category: Legal & Compliance

Job Schedule: Full time

Company: AGL Services Company