What are the responsibilities and job description for the Account Manager position at Southern Elevator Co?
Job Description
Job Description
Job Overview : The Account Manager serves as the primary point of contact between a company and its clients. This role is pivotal in building and maintaining strong relationships, ensuring client satisfaction, and driving revenue growth. Account Managers are responsible for understanding client needs, coordinating service delivery, and identifying opportunities for upselling or cross-selling. They work closely with internal teams to ensure that client expectations are met and that services are delivered effectively. Strong communication, problem-solving, and organizational skills are essential for success in this role.
Key Responsibilities :
- Develop and maintain strong relationships with existing clients, understanding their needs and ensuring their satisfaction with our services.
- Identify opportunities for upselling and cross-selling services to existing clients. Actively seek new business opportunities and expand the customer base.
- Collaborate with the technical team to schedule repair services, ensuring timely completion and adherence to safety standards.
- Serve as the main liaison between clients and internal teams, facilitating effective communication and addressing any concerns or issues that may arise.
- Monitor account performance, prepare reports on client satisfaction, and provide insights to management for continuous improvement.
- Address and resolve client issues promptly, providing solutions that align with company policies and enhance client satisfaction.
- Stay informed about industry trends, competitor offerings, and emerging technologies to provide clients with informed recommendations.
Qualifications :
