What are the responsibilities and job description for the Service Supervisor position at Southern Elevator Co?
Job Summary: The Service Supervisor is responsible for overseeing service operations and ensuring high-quality customer support. This role involves coordinating service delivery, maintaining compliance with company policies and industry standards, and managing customer billing and purchase orders. The Service Supervisor plays a key role in enhancing customer satisfaction and driving operational efficiency.
Key Responsibilities:
- Schedule and prioritize service calls, ensuring timely and efficient responses to customer requests.
- Monitor service delivery for quality and compliance with safety standards, implementing improvements as needed.
- Act as the primary contact for customer inquiries and concerns, ensuring effective communication and resolution of issues.
- Oversee the inventory of parts and tools, ensuring adequate stock levels for service operations.
- Maintain accurate records of service activities, prepare performance reports, and analyze data to identify trends and areas for improvement.
- Address and resolve complex service issues, collaborating with team members to implement solutions.
Qualifications:
- High school diploma or equivalent.
- Proven experience in a service-related field or project management.
- Excellent leadership, communication, and interpersonal skills.
- Ability to multitask and manage time effectively.
- Proficient in CRM software and Microsoft Office Suite.
