What are the responsibilities and job description for the Digital Solutions Consumer, Card Support Specialist position at Southern First Bank?
The principal function of this position is to support the requirements associated with the Debit Card dispute and resolution process. Additionally, this role provides support to our internal team members and external clients for consumer digital banking needs. Functions as an integral part of the Digital Solutions Consumer and Projects Team.
ESSENTIAL RESPONSIBILITIES
- Debit Card:
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- Process MasterCard Alerts and distribute information to frontline
- Process FALCON alerts and distribute information to frontline
- Process debit card disputes in accordance with Reg E guidelines and track through resolution.
- Process rejected disputes with FIS for SecurLock Warranty
- Maintain a clear understanding of Reg E guidelines and changes to ensure audit readiness.
ADDITIONAL RESPONSIBILITIES OR DETAILS
- Once the principal functions of card disputes have been mastered, additional training will commence for Digital Solutions Support tasks which include:
- Clear understanding of the Consumer Digital platform (both online and mobile) which includes:
- Bill Payment
- Zelle
- Internal and External transfers
- Loan payments
- Transfers to other bank clients
- Mobile Deposits
- Candescent Admin platform training
- CST Training for Zelle and Bill Payment support
- Assist with consumer digital support tickets.
- Assist with audit documentation as needed.
- Assist with digital related projects- documentation, testing, training of others.
- Complete all other duties as assigned.
ESSENTIAL SKILLS, EDUCATION AND EXPERIENCE
- High School diploma or
- 2-4 years banking or similar
- A solid understanding of Microsoft Windows 11, Outlook, Word, Excel, and PowerPoint.
- Exceptional interpersonal communication skills to represent the Bank in a positive manner in dealing with clients and other team
- Ability to effectively communicate and display the professional demeanor which is identified with Southern First
- Ability to adjust to rapid change and willingness to be a team
- Maintain regular, consistent, and professional attendance, punctuality, and personal
- Successful completion of compliance training deemed necessary by the Bank.
WORK CONDITIONS
- The working conditions are almost exclusively inside.
- This position involves most time spent at a
- This position requires little to no
