Customer Service Representative/Dispatcher

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

Are you ready to?be Part of Something BIGGER!

Mission Plumbing Heating and Cooling, is looking for a dynamic- Customer Service Representative / Dispatcher to join a thriving business that believes in work life balance and cares about YOU!

In this role, you will be responsible for :

• Answer incoming customer requests and inquiries in a professional & friendly manner
• Act as a liaison between customers, technicians, salespersons & management
• Schedule service and routine maintenance appointments
• Maintain & update customer records based on interactions
• Process invoice payments
• Provide information about products and services
• Troubleshoot and resolve customer issues and concerns
• Develop & maintain a knowledge base of the evolving products & services that benefit our customers
• Participate in in-house training on products & services needed by our customers& office software required to fulfill this position
• Additional duties as assigned.

Required Qualifications :

Benefits :

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training and growth plans. Come be a part of the team our customers call the finest in the industry.

Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.