What are the responsibilities and job description for the HVAC Service Manager position at Southern Home Services LLC?
Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.
Are you ready to be Part of Something BIGGER!
Five Star Heating & Cooling , a Southern Home Services Company , is looking for a dynamic- HVAC Service Manager to join a thriving business that believes in work life balance and cares about YOU!
In this role, you will be responsible for :
- Drive profitability and customer satisfaction by enhancing revenue growth while consistently delivering exceptional customer service.
- Evaluate and schedule service work to effectively utilize manpower, maximizing profitability and operational efficiency.
- Develop, manage, and oversee departmental budgets to ensure financial objectives are met.
- Oversee the ordering and allocation of materials and equipment to ensure they are available for scheduled jobs.
- Schedule timely repairs and maintenance for parts to reduce job completion delays and ensure smooth operations.
- Engage in research and contribute to the marketing strategies of the department to drive business growth.
- Generate and review performance reports with management to monitor and improve departmental operations.
- Track and measure inventory, tools, and vehicle usage to ensure accurate records and efficient resource management.
- Instruct and guide crews on proper material use and ensure high-quality workmanship.
- Review payroll records to verify accurate and timely technician compensation.
- Ensure employees have access to the necessary tools, which are well-maintained and ready for use.
- Assist in the dispatching process to ensure the appropriate technician is assigned to each service request.
- Address and resolve customer issues and complaints promptly to maintain high levels of customer satisfaction.
- Evaluate staff performance to identify training needs and provide on-the-job training and support.
- Assist the General Manager in identifying and nurturing future leaders. Manage and develop service staff, including hiring, scheduling, setting priorities, conducting meetings, and performance evaluations.
- Ensure adherence to safety protocols and procedures to maintain a safe working environment for all employees.
- Available to work evenings and weekends as needed to support operational demands.
Required Qualifications :
Physical Requirements :
Preferred Qualifications :
Benefits :
We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training, and growth plans. Be a part of the team our customers call the finest in the industry.?
Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The policy applies to all employment practices within our organization.
