ITSA - Client Support Specialist III (CS25-169)

Under the direction of the Associate Director, the Client Support Specialist provides technical support for computer systems, hardware, software, and networking issues. This role includes designing, installing, configuring, and maintaining IT solutions, with a focus on resolving customer service problems and managing the refresh of leased computers across campus. The Specialist also provides direct support for computer labs and classrooms.

Key Responsibilities :

Technical Support : Resolve hardware, software, and networking issues; maintain and configure IT systems; assist with computer labs and classroom setups; handle service tickets and requests.

Project Management : Lead internal and external IT projects, including planning, procurement, and overseeing staff. Manage project tasks and ensure alignment with goals.

Program & Technology Planning : Implement campus-wide software installations, support server-based solutions, and coordinate with other ITS units.

Training & Supervision : Mentor and train student workers, oversee civil service staff on special assignments.

Compliance & Documentation : Ensure compliance with licensing agreements and copyright laws; maintain accurate technical documentation.

Bachelors and one year of experience in a related field -OR-

Associates degree  and  three years experience in a related field -OR-

Five years of experience in a related field.

Any combination totaling five years from the following categories :

progressively more responsible work experience in an Information Technology (IT) related profession;

college course work which included Information Technology (IT), or a closely related discipline. All experience can be concurrent.

Based on position requirements, additional education, training, and / or work experience in the area of specialization inherent to the position are required :

5 years installing, upgrading, and troubleshooting computer hardware and software;

5 years demonstrable knowledge of scripting languages OR programming, and programming theory and practice;

5 years troubleshooting computer networking technology, servers, services, and related protocols such as TCP / IP, NETBIOS, AppleTalk, Bluetooth, IEEE 802.11;

5 years installing, maintaining, administering, and trouble shooting multiple operating system platforms such as DOS, MS-Windows, Apple Mac OS, iOS, Android, UNIX, etc.;

5 years Microsoft Deployment Toolkit or alternate large scale imaging experience;

5 years maintaining systems in an Active Directory environment;

5 years remote software deployment experience;

1 years demonstrable project management experience;

1 years supervisory experience

Civil Service Information :   Civil Service Application - FAQs

Application Instructions :   How to Apply - Step by Step

Illinois Residency Requirement :   Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position. Illinois residency requires proof of a valid Illinois Driver’s License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Classification :   State Universities Civil Service System Classification Number : 5032 – SUCSS Classification Title. For more information on Civil Service classifications, please visit the State Universities Civil Service System website at :   https : / / www.sucss.illinois.gov / pages / classspec / default.aspx .

Veterans :   Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214 / DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves). For help in determining the appropriate proof of eligibility to submit, please refer to the  Guide for Veteran Document Verification.

Pre-Employment Screening :  External candidates receiving a job offer must undergo pre-employment screening, including a criminal background check. For safety sensitive positions, a drug screen will also be required.

Work Authorization Information :  This position does not offer work authorization sponsorship. International students at SIUE on F-1 or J-1 visas are not eligible for full-time or part-time civil service positions with permanent status. F-1 and J-1 visa holders must be enrolled full-time and can only apply for temporary part-time roles working 20 hours or less per week during spring and fall semesters, such as student worker positions, assistantships, and civil service extra help roles. SIUE is a state university, and it's important to highlight that benefits from state-sponsored plans may not be accessible to individuals on F1 or J1 visas.

Accommodation :  If you are unable to utilize our online application system and need to request an accommodation, please reach out to us at 618-650-2190 or via email at :   careerinfo@siue.edu

Statement of Diversity :  SIUE is an Equal Opportunity Employer committed to an inclusive and diverse workforce. We firmly believe in providing equal access and opportunity to individuals across all job titles. We will not discriminate against any person on the basis of race, national origin, ethnicity, color, religion, disability, age, marital status, sex, sexual orientation or veteran’s status.

SIUE cultivates an atmosphere of inclusivity, respect, and warmth that fosters learning and collaboration. Each member of our university community bears the responsibility of actively contributing to this enriching campus environment. We encourage individuals who are dedicated to upholding these values to apply.

To learn more about SIUE's Mission and statement on diversity, please visit : https : / / www.siue.edu / about / mission-goals-plans / index.shtml .

We value your interest and look forward to reviewing your application. For questions or more information, please email  careerinfo@siue.edu .

PI261663935

Salary : $28