ITSA Client Support Specialist II (CS25-216)

ITSA Client Support Specialist II (CS25-216)

Overview

Are you passionate about technology and eager to make a difference in a dynamic team environment?

We’re looking for an ITSA Client Support Specialist II to join our team and help us provide outstanding computer solutions and technical support to our campus community at SIUE!

As a key member of the team, you will support our customers by providing effective and timely technical solutions to their computer-related issues. From troubleshooting customer service problems to maintaining systems and solutions, your role will be vital in keeping things running smoothly.

SIUE is a nationally recognized university that provides students with a high-quality education that powerfully transforms the lives of all individuals who seek something greater. Situated on 2,660 acres of beautiful woodland atop the bluffs overlooking the natural beauty of the Mississippi River’s rich bottomland and only a short drive from downtown St. Louis, the SIUE campus is home to a diverse student body of more than 12,000.

What You Will Do

• Technical Support & Maintenance: Provide direct support for computer solutions to resolve customer service problems. Install, configure, and maintain hardware, software, and network systems to ensure optimal performance.
• Training & Guidance: Offer training and support on hardware, software, and networking, empowering users with the knowledge they need to succeed.
• Computer Refresh Cycle: Participate in refreshing leased computers on campus during the lease cycle, ensuring that systems are up to date and functioning efficiently.
• Lab & Classroom Support: Provide hands-on support in computer labs and classrooms, ensuring that systems are installed, configured, and maintained to meet the needs of students and faculty.
• Research & Testing: Conduct research, test new technical solutions, and provide recommendations to clients to enhance their operations. 
• Technology Training: Offer technology training for clients, helping them navigate new tools and systems with ease.

Minimum Acceptable Qualifications

Associates and one year of experience in a related field 

OR

Three years of experience in a related field.

Any combination totaling three years from the following categories: progressively more responsible work experience in an Information Technology (IT) related profession; college course work which included Information Technology (IT), or a closely related discipline. All experience can be concurrent.

* 3 years experience installing, upgrading, and troubleshooting computer hardware and software; 

* 3 years working knowledge of application programming, and programming theory and practice; 

* 3 years experience troubleshooting computer networking technology, servers, services and related protocols such as NETBIOS, IPX/SPX, TCP/IP; 

* 3 years working knowledge of multiple platform such as DOS, MS-Windows, MAC, OS/2, UNIX, etc; 

* 3 years Microsoft Deployment Toolkit or alternate large scale imaging experience;

* 3 years maintaining systems in an Active Directory environment;

* 3 years demonstrable project lead skills, including implementation, tracking, and deliverables.

What We Offer

Monday-Friday 8:00-4:30 (37.5 Hours Per Week)

SIUE offers an exceptional array of benefits to all full-time and part-time employees (50% or more receive benefits accrued at the percentage of appointment) including:

• Medical, dental, and vision insurance
• University tuition waivers (full-time receive 100% waiver of tuition)
• Life insurance
• SURS retirement plan
• Supplemental retirement savings plans
• Paid vacation and sick leave accrual
• Generous holiday schedule/paid holidays
• WorkLife programs
• Employee Assistance Program (mental health and wellness)
• Employee discounts (local and national retailers)
• Flexible Spending Account Program

Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position. Illinois residency requires proof of a valid Illinois Driver’s License or state of Illinois ID Card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.