Customer Service Specialist - Student Employment Supervisor

Salary : $3,156.00 - $3,476.00 Monthly

Location : Carbondale, Illinois

Job Type : Civil Service

Job Number : 202500126

Department : Career Services-SIUC

Opening Date : 02 / 24 / 2025

Closing Date : 3 / 3 / 2025 11 : 59 PM Central

FLSA : : Non-Exempt

Security / Safety Sensitive : : NA

FTE : 1.0

Description

Final salary offered will be commensurate with qualifications and experience while considering internal equity and budget constraints.

Employees at this level are senior associates who provide special assistance to clients or review and analyze client activities or attitudes; they may also supervise subordinate employees. They work under general supervision from higher-level personnel.

Examples of Duties

• Resolves customer service complaints referred to them by lower-level staff and communicates with clients by providing assistance on out-of-the-ordinary matters or with complex situations;
• prepares reports on activities of assigned personnel and attitudes of campus clients; recommends departmental improvements to promote client participation;
• interviews, hires, trains, assigns, and reviews work and evaluates assigned staff;
• organizes quality customer satisfaction programs;
• serves as the primary contact point for customers in various situations;
• serves as the liaison between the unit, internal staff, external units, and outside agencies;
• answers questions requiring the application of regulations and procedures to specific problems or transactions;
• reviews documents to determine adequacy or acceptability of information needed;
• maintains awareness of organizational activities of impact to the unit; coordinates and expedites necessary actions;
• performs work related to the lower levels in this series;

performs other related duties as assigned.

Qualifications

college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent :

30 semester hours equals one (1) year (12 months)

Supplemental Information

Illinois Residency Requirement : Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position.

Tips for Completing a Civil Service Application :

1. To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full-time and part-time work experience, including start and end dates of employment.

2. Relevant part-time work experience will count towards the qualifications for this position and will be converted to full-time equivalence to calculate the total length of experience.

3. Upload all official transcripts to meet the educational requirements. If the job description specifies a minimum number of college hours, transcripts are mandatory for the successful processing of your application.

4. Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application, unless the same proof has already been submitted in a previous application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214 / DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves).

5. After the position has closed, your application and supporting materials will be reviewed to determine if you meet the minimum qualifications, including any specialty factors associated with this position. Those who qualify will move forward for Civil Service Examination / Testing.

6. Please monitor your e-mail for further information regarding your application. Emails will be generated from info@schooljobs.com.

7. For more information on Civil Service classifications, please visit the SUCSS web site at sucss.illinois.gov

About Civil Service Examination / Testing : The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of application materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, your application will move forward for examination / testing in which you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. This score will be emailed to the email address noted on your application. After the application deadline, the names within the top three scores will be referred to the department for interview.

Sponsorship for work authorization is not available. For more information visit

SIU Carbondale, member of the SIU System, is an anti-racist community that opposes racism, discrimination and inequity in any form, and embraces diversity, inclusion, equity, and justice for all people.

SIU Carbondale is an Affirmative Action / Equal Opportunity Employer of individuals with disabilities and protected veterans that strives to enhance its ability to develop a diverse faculty and staff and to increase its potential to serve a diverse student population. All applications are welcomed and encouraged and will receive consideration.

University employees may be eligible for a variety of State of Illinois benefits. These benefits are administered through the Illinois Department of Central Management Service (CMS). These benefits include : Health Insurance plans (HMOs, OAPs, QCHP and CDHP), Dental Insurance, Vision Plan, Life Insurance, Accidental Death & Dismemberment (AD&D), Supplemental Long Term Disability (LTD), Flex Spending Accounts, MCAP and DCAP, and 457(b) Deferred Compensation Plan.

Eligible employees are required to participate in the State Universities Retirement System (SURS). SURS is the retirement administrator for employees in public higher education in the State of Illinois.

Other benefits available to eligible employees include : Generous paid time-off, 403(b) Supplemental Retirement Plans, Employee Assistance Program and a Tuition Waiver Program.

For more information please visit : https : / / hr.siu.edu / benefits /

Salary : $3,156 - $3,476