What are the responsibilities and job description for the Patient Care Specialist (Bilingual, Spanish/English) position at SOUTHERN IMAGING SERVICES LLC?
Description
Southern Imaging Services is a team of friendly, ambitious professionals coming to work to provide exceptional care to our patients while having a great time working together. We are currently looking for a Part-Time Patient Care Specialist to join our team in our Rock Hill office.
The Patient Care Specialist initiates the patient's experience. This is the first person our new patients will speak to on the phone and meet in the office and our check-in & check-out person.
The ideal candidate will be empathic, enthusiastic, a self-starter, a problem-solver, and a strong team player with a positive attitude toward the job and a firm commitment to excellence in Patient Care & Admin Support.
Responsibilities
• Work well with other staff and under the general direction of the Management
• Ambassador for a high-level patient experience
• Welcome Patients
• Check Patients In/Out
• Manage patient intake process by creating patient charts including electronic or paper forms
• Collect New Patient Paperwork for Documentation, EMR/EHR System
• Obtain Authorizations
• Schedule patients
• Providing patient education relating to their appointment
• Patient Follow Up, Courtesy Calls
• Work with the clinical staff to capture referrals in scheduling patients
• Maintain a clean waiting room
• Monitor & Manage patient flow promptly to ensure a positive patient experience
• Create a welcoming environment exemplifying high-quality customer service.
• Participate in ongoing quality/performance improvement Refresher Training.
• Collaborate with department leaders proactively to identify problems/barriers and develop solutions.
• Maintains good communication with Tech onsite.
Requirements
Work Related Experience
• Medical Receptionist Related Skills
• Detailed Oriented
• EMR/EHR System, PACS Imaging Portal
• Outlook, Word, Excel, ShareFile Docs
• Team Leadership Skills
• Confidence in utilizing Problem-Solving Skills in supporting patients, and clinic colleagues for resolution.
• Scanning, Downloading, Uploading Documents
• Computer Savvy able to assist in Trouble Shooting.
• Fast Learner and Training Skills
• Perform all other office duties as assigned.
Location
Office/Rockhill SC
Requirements
- Candidates must meet the following requirements to be considered:
- Medical Experience Preferred. But Strong Admin Skills Required
- Bi-lingual - English & Spanish Required
- Reliable Transportation
- Flexible: willing to work at the home site and sister site.
- Works well with team members and Independently
- Medical terminology or Aptitude to learn
Room To Grow: Serious Candidates Need Only To Apply - As the PT position may soon lead to a FT Opportunity.
