Director, Multifamily Operations

Description

Why Southern Land?

Our full-service company is comprised of planning, architecture, design, construction, marketing, and resident experience professionals—all in-house and working together every day to envision and create uniquely beautiful places.

Position Summary

Southern Land Company, a national real estate development and construction firm is seeking a full-time Director, Multifamily Operations – Northeast Region to join our dynamic team.

The Director, Multifamily Operations is responsible for the overall successful operations of properties and works to ensure the department operations meet or surpass industry standards. The Director, Multifamily Operations will provide leadership and direction to all the Property Site Managers and their teams.

Under the direction of VP, Multifamily Operations, the position oversees the property management for each community in SLC’s portfolio ensuring that building operations are fiscally sound and achieving the financial performance goals, and the properties are well managed and maintained. Also assures compliance with all laws, rules, regulations, policies, and procedures. Promotes the company’s mission and philosophy. This position requires a leader, with strong mentoring, management, and operations skills. Someone with analytical and problem-solving skills; familiarity with building maintenance systems; good command of leasing practices; strong knowledge of property management and tenant/landlord practices, laws, rules, and regulations; knowledge of government housing programs and regulatory requirements; strong team-building and interpersonal skills, strong written and verbal communication skills and proficient with computer systems. This position must enjoy mentoring and have the ability to create a cohesive team. Experience with implementing processes or procedures would be preferred.

Specifically, the candidate will immediately oversee, but not limited to the following asset locations and grow the portfolio into a 20 asset portfolio:

• Carlow Wind Watch in Hauppauge, NY
• Florent in Garden City, NY
• Juliette in White Plains, NY

The role requires weekly travel for 2 to 3 days per week. The successful candidate will be responsible for establishing and monitoring budgets, ensuring financial and operational efficiency of the assigned communities, and providing leadership and training to direct reports and a large workforce of property management staff.

Primary Responsibilities

• Review financial and variance reports on monthly and quarterly basis and implement timely correction measures, as necessary.
• Review vacancy reports; monitor resident income re-certifications; supervise provision of a variety of additional analytical/statistical reports on the operations, program compliance, government and investor compliance and other activities to ensure desired occupancy levels and return on investment. Report regularly to management.
• Oversee the preparation of month-end property performance and financial narratives, ensuring the property managers are explaining to property owners the relevant activity for each month.
• Review, interpret, and apply applicable laws and regulations, and company policies and procedures. Responsible for compliance with Fair Housing, Non-Discrimination and housing legislation.
• Ensure lease agreements are up to date, and provisions are enforced with each tenant.
• Continuously research and study innovative practices in top performing companies across various industries and pilot new and borrowed ideas in the property management team.
• Negotiate property management contracts and other contracts in accordance with established criteria as to protect the company’s interest. Must be able to determine when contracts warrant investor, partner and/or lender review and/or approval.
• Implement an effective financial strategy, including budgeting, cost control, forecasted expenditures and revenue improvements, oversee the development of yearly operating budgets/forecasts.
• Maintain clear line of communication with each property owner/partner and foster client relations.
• Oversee risk management; ensure monthly property walkthrough inspections are completed and reporting with findings is documents.
• Develop and maintain property management systems, including policies and procedures.
• Ensure coordination of property operations, including building maintenance and rehabilitation work.
• Responsible for ensuring all property managers understand, monitor and are approving and properly coding all of the expenses for each property.
• Responsible for taking care of all escalated tenant complaints and responding to emergencies.
• Responsible for overseeing responses to and following up with all emergency situations at each property and if needed, coordinating with insurance adjusters and overseeing the management of any claim process. Ensure partners/investors/lenders remain informed.
• Work collaboratively with property management staff, Facilities Manager, Asset Management, Compliance, and Accounting to prepare annual operating and capital improvement budgets and long-term management plans for all properties and ensure timely completion and submission of financial reports to partners/investors.
• Conduct project investment reviews, including quarterly financial reviews, annual site inspections, tenant file review and periodic reviews of insurance, property tax, debt service coverage and reserve for replacement requirements.
• Responsibilities/Duties for Staff Supervision and Development.
• Participate in the recruitment, interview, selection and evaluation process for property management staff.
• Mentor, coach, supervise, develop and direct property managers in their job responsibilities and the operation, maintenance and leasing activities of the properties to maintain company standards.
• Provide oversight to property managers regarding property maintenance and repairs.
• Mentor employees and train them on various best practices through a hands-on training approach and through special focused training seminars lead and designed by you.
• Lead regular staff engagement between PM staff and across other departments.
• Assure proper training and use of all equipment/supplies.
• Monitor initial tenant leasing activity to ensure compliance with requirements.
• Prepare annual management plans, as needed, with input from Director of Compliance, Facilities Manager, CFO, CEO, asset management, partners and investors.
• Set performance goals by property, related to industry standards; monitors performance, adjust strategies as needed.
• Participate in organizational planning with EVP, Property Management.
• Work with staff to ensure maximum use of property management and other software.
• Develop annual property management work program and long-range strategic plan.
• Work with owners, managers, site staff and accounting personnel to develop and manage individual site business plans including investment objectives, compliance goals, market positioning, personnel, asset quality, financial goals and objectives.
• Responsibilities/Duties for Reporting, Community Involvement and Professional development.
• Prepare and presents departmental reports relating to project performance, goals, standards, benchmarks, and other requested reports.
• Regularly communicate and cooperate with Asset Management, Compliance and Resident Services staff on all PM reporting and regulatory issues.
• Sit on various committees/boards pertinent to department and organization goals and standards.
• Stay abreast of property management and other real estate related industry standards, legislation impacting department and industry practices, policies and procedures.

Education and Experience

• Bachelor’s degree from a four-year college or university or equivalent experience
• Minimum 5 years of experience in a training and/or development role, expertise in a fast-paced work environment preferably in the property management industry
• Minimum of 3 years of experience working on site as Leasing, Assistant & Manager role and trouble shooting at communities
• Experience and/or strong knowledge of operations
• Experience in developing a training curriculum
• Prior onsite management experience
• Prior corporate experience a plus

Company Overview

Southern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities. We believe in big ideas and paying attention to every detail required to realize them.

We Have…

• A strong brand recognized for quality, performance, and artistry
• Guiding principles of creativity and innovation
• An open mind for new ideas and creative methods
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!

Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives. Southern Land Company offers a competitive benefits package, including 401k and paid time off.  Southern Land Company is a Drug Free Workplace.  For more information, please visit our website at www.southernland.com.

The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

Qualifications

Knowledge, Skills, and Abilities

• 15 years of property management experience.
• 3 years of experience at a Director level preferred.
• Supervisory experience required.
• Effective leadership skills.
• Ability to communicate and work with all levels of the company’s employees & partners.
• Ability to recognize and communicate problems appropriately.
• Ability to motivate people to superior performance, while working through complex people issues in an organization with multiple relationships.
• Ability to maintain accurate records and provide information as requested and required.

Supervisory Responsibilities

• This position will supervise the Property and Community Managers in all SLC Multifamily Properties.

Required Education and Experience

• Bachelor's Degree in business, real estate development or related field.
• CPM and/or Real Estate License preferred.
• Experience in generating property budgets and supervision of management staff.
• History of managing staff, strong supervisory skills and the ability to develop the skills of staff within the assigned portfolio.
• Prior experience with Yardi - highly preferred.

Salary : $150,000 - $170,000