Banquet Captain

WHAT WE ARE LOOKING FOR :

This position oversees catered events, primarily at hotels, convention centers, and other venues. They schedule banquet service personnel, assign specific tasks or services, ensure that safety and sanitation codes are followed, and train staff to recognize improper guest behavior.

WHAT WE EXPECT FROM YOU :

• Must be able to meet all Job Duties required of a Banquet Server
• Supervise all Banquet team members professionally and effectively
• Effectively create department schedules to ensure efficient service
• Supervises and assists with the setup of function rooms to include placement of linen, silver, china and glassware according to event order specifications.
• Visually inspects function rooms and equipment prior to functions for cleanliness and setup.
• Verbally communicates in a calm, positive manner during the course of the event with the Culinary, Catering Sales Team, and host and banquet staff to ensure timely execution of events.
• Exceptional service and corporate standards
• Prepares banquet re-caps with accuracy for the night auditor to post
• Prepares the monthly re-cap for accountings month end
• Complete required Appraisals
• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day.
• Ensure unresolved incidents are reported to Manager / Supervisor
• Familiarity with all hotel services / features and local attractions / activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Availability during peak operating times, i.e. : Weekends, Holidays and Special Events
• Work as a team member to ensure our guests have the best possible experience
• Understand company's emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager / Supervisor
• Attend department meetings and training sessions as necessary
• Stay abreast of industry trends
• Contribute to team / company engagement efforts
• Proficient with MS office
• Perform other duties as assigned by Manager and / or Supervisor

JOB KNOWLEDGE & SKILLS :

Outlook, Word, Excel, accounting software, Roommaster, Seriousware, Visual One, Delphi, Meeting Matrix, etc.]