What are the responsibilities and job description for the Night Auditor position at Southern Management Companies, LLC?
WHAT WE ARE LOOKING FOR :
The Night Auditor is responsible for assisting guests with their overnight requests and balance accounts from the day shift. They acknowledge all guests and respond promptly to their needs, however busy and whatever time of day
WHAT WE EXPECT FROM YOU :
- Maintain complete knowledge of, or where to access to following information
- All hours of operation
- All room types, numbers, layout, dcor, appointments and location
- All room rates, special packages and promotions
- Daily house count and expected arrivals / departures
- Room availability status for any given day
- Scheduled daily group activities
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Answer department phone in 3 rings or less, using correct greeting and telephone etiquette
- Secure bank at all times
- Follow and complete daily checklists
- Process currency exchange and payments to guest accounts
- Audit restaurant receipts with amount shown in the PMS. Correct errors and balance work
- Operate P.M.S. (Property Management System) and maintain security of system
- Post and audit Banquet charges
- Adjust outside Vendor activity
- Back-up computer system files
- Review and balance all paperwork from previous shifts for accuracy. If discrepancies are found correct and report to Accounting Manager
- Verifies package postings on house accounts
- Record room statistics
- Check that interfaces are up and running
- Sign out and brief relief
- Pass along accurate cash bank to next shift, obtaining cash sheet signature
- Review Night Audit checklist and verify that all work has been completed
- Restock all printers
- Assist with cleanliness of Front Office and applicable common areas
- Review status of assignments and any follow-up action with on-coming Supervisor
- Document maintenance needs on work orders and submit to Manager / Supervisor
- Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day
- Ensure unresolved incidents are reported to Manager / Supervisor
- Familiarity with all hotel services / features and local attractions / activities to respond to guest inquiries accurately
- Contribute to the team's success by accomplishing tasks and assisting with projects as needed
- Maintain knowledge and compliance with departmental policies, service procedures, and standards
- Availability during peak operating times, i.e. : Weekends, Holidays and Special Events
- Work as a team member to ensure our guests have the best possible experience
- Understand company's emergency procedures and be able to apply them when necessary
- Report any incidents, property damage or injuries immediately to Manager / Supervisor
- Attend department meetings and training sessions as necessary
- Other duties as assigned by Manager and / or Supervisor
- Support Southern Management's Mission, Vision, and Values
- Comply with Southern Management's policies and procedures
JOB KNOWLEDGE & SKILLS :
