Provider Relations & Network Specialist

SUMMARY OF RESPONSIBILITY :

Responsible for providing quality, accessible and comprehensive service to SoNE Health's provider community. Develops and maintains positive provider relationships with provider community via a mixture of email, telephonic and face-to-face outreach, by communicating administrative and programmatic changes, and facilitating education and the resolution of provider issues. Serves as a knowledge and resource expert regarding provider issues impacting provider satisfaction; researches and resolves complex provider issues for prompt resolution. Takes initiative to address process improvement opportunities bringing together SMEs to root cause issues and create meaningful process improvements related to network and SoNE Health's priorities and workflows as assigned by Director.

Coordinates communication externally with providers on important SoNE initiatives and conducts routine outreach to support the understanding and participation in SoNE initiatives. Coordinates and conducts provider training including developing and distributing provider relations materials. May help organize and execute external Provider Webinars, Practice Administrator Forums and Provider Network Events.

ESSENTIAL FUNCTIONS :

• Solidify the provider network affiliated with SoNE Health through the support of existing provider members within the network.
• Provide critical input to management on corrections and / or enhancements to the current operational process of maintaining provider network data to gain efficiencies that support current, comprehensive, and accurate demographics therein.
• Develop, maintain, and enhance relationships with providers, communicating key organizational initiatives. Disseminate information about SoNE Health initiatives and changes / updates to established programs and business solutions offerings.
• Serve as liaison between provider members and various internal SoNE departments and management.
• Onboard and conduct program orientation for new providers to the network.
• Enhance the current relationship between the organization and its provider members by communicating the value SoNE Health brings to providers and their practices.
• Develop, manage, and support strong relations within the network through networking events, meet and greets and provide to provider introductions and connections where appropriate.
• Serve as key primary resource for independent providers
• Serve as a key resource focused on optimizing communication, serving as an advocate, and building collaborative relationships and effective partnerships with provider members of SoNE Health, and their practice.
• Travel to or virtually visit provider practices regularly to support network needs.
• Collaborate with marketing team to stress the importance of relationship building and propose marketing plan suggestions in support of provider network interests.
• Works collaboratively with other functional areas that interact with provider offices.
• Identify and promote internal and external resources as needed to implement services and programs :

Facilitate and promote programs beneficial to the organization and the provider.

The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

QUALIFICATIONS AND COMPETENCIES :

PHYSICAL AND MENTAL REQUIREMENTS :

The Physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work long hours - over eight in a workday, and over 40 in a work week as necessary.

ADDITIONAL REQUIREMENTS :

ADHERENCE TO THE SoNE HEALTH CODE OF CONDUCT :

Code of Conduct : Employee will understand and follow the guidelines and standards outlined in the SoNE HEALTH Code of Conduct and demonstrate an understanding of the SoNE HEALTH Mission, Vision and Core Values.

Policies and Procedures : Employee will comply with all SoNE HEALTH policies and procedures relevant to their role, including those related to compliance, safety and confidentiality.

Regulatory Requirements : Employee will ensure actions and behaviors are in accordance with applicable laws, regulations, professional standards, policies, procedures and the Code of Conduct.