What are the responsibilities and job description for the FAP Intake Specialist position at Southern New Hampshire Services, Inc.?
JOB DESCRIPTION
Job Title: Intake Specialist
Department: Energy
Location: Manchester, New Hampshire
Hours: M-F 8:30 a.m.- 4:30 p.m. (Full Time 35 hrs.)
Reports To: Site Supervisor
Job Summary:
The Intake Specialist is responsible for involving eligible clients in appropriate SNHS programs, establishing and maintaining community participation groups for advocating the needs of the low-income, representing SNHS with the local community and other social service agencies and interested groups, maintaining a system of information and referral, and the coordination of office functions.
Requirements:
- Provides direct client services, including the following as appropriate: energy assistance, emergency food pantries, homeless prevention and intervention, personal emergency response systems, surplus food distribution, and other community services.
- Interviews applicants for all emergency crisis and energy programs and completes applications providing all necessary verification forms and program information.
- Maintains and updates client records for all Outreach Center services.
- Learn to use the FAP/EAP software proficiently;
- Meet members of the general public, greet them cordially, and give them general information about the programs.
- Check each application submitted by the general public to you, either by mail or in person, for completeness and proper documentation.
- Recommend and take applications for supplemental programs without bias; utilizing the agency referral checklist.
- Work at a steady pace that results in seeing an average of 14 new applicants per day.
- Return all client phone calls in a timely fashion.
- Perform outreach duties as needed, either by phone or in the field.
- Must possess a valid driver’s license and be able to travel when needed.
COMPENSATION: $18.58
LOCATION
Manchester, NH
CATEGORY
Energy Assistance
CONTRACT TYPE
Full Time
DESIRED EXPERIENCE
Preferred
EDUCATION REQUIREMENT
High School | GED | HiSET
WAGE
$18.58
REFERENCE
2025-186
Salary : $19
