What are the responsibilities and job description for the Academic Advisor I position at Southern New Hampshire University?
Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
Make an impact - from near or far
At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming.
We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states.
The opportunity
The Academic Advisor serves as the student's connection to the SNHU community. The Academic Advisor provides an unparalleled level of service and partnership to our students using our institutional commitments including: Mission, Vision, Culture Statement, SNHU core values and competencies, SNHU Service and Support Brand Values, and the Advising goals. Our advising model focuses on engagement with our online students to deliver a world-class level of leadership that positively impacts every learner we serve.The Academic Advisor provides exceptional service to students focusing on our goals: student success, student persistence, and student satisfaction in a remote setting.In this Role:- You will Uphold SNHU's Mission, Vision, Core Values and Core Competencies.
- You will use systems and reports daily to improve student success, and satisfaction.
- You will deliver upon the Customer Experience (CX) framework in every interaction.
- You will use the Student Engagement Guide to holistically outreach students.
- You will support all newly assigned students using the New Student Orientation guide.
- Demonstrate a warm and engaging approach with a commitment for ongoing development.
- You will review internal communication channels to stay informed and ensure delivery of accurate information.
- Use policies within University Catalog and Employee Handbook to best support students.
- You will establish long-term relationships with students navigating their academic journey.
- Track student information across multiple software systems.
- Help with commencement ceremonies and reception events.
- Attendance, punctuality, consistency are essential functions of this role.
- Other responsibilities as assigned.
- Conferred Bachelor's degree
- Higher education, advising, admissions, or sales experience.
- Customer service, tutoring, coaching, or counseling experience.
- Willingness to grow in a feedback rich environment by connecting with peers and supervisors.
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.
Compensation
The annual pay range for this position is $38,750.00 - $62,010.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. The starting pay for this position is $47,840.00.Exceptional benefits (because you're exceptional)
You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get:
High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off (plus almost a dozen paid holidays)
Employer-funded retirement
Free tuition program
Parental leave
Mental health and wellbeing resources
Southern New Hampshire University reaffirms its continuing commitment to afford qualified or qualifiable individuals an equal opportunity to compete for employment and advancement within the University. To ensure equal employment opportunity, Southern New Hampshire University shall not discriminate against any individual or group because of race, color, creed, ethnicity, sex, religion, national origin, citizenship, marital or parental status, disability, age, gender, gender identity or expression, sexual orientation, pregnancy, veteran/military status, genetic information, or on any other legally prohibited basis.
Southern New Hampshire University does not discriminate on the basis of sex in any education program or activity and is prohibited from doing so by Title IX. This requirement not to discriminate extends to both admission and employment at the University.
Salary : $38,750 - $62,010
