What are the responsibilities and job description for the GoodWorks Guide position at Southern Oregon Goodwill Industries?
Southern Oregon Goodwill is looking for an energetic, enthusiastic, and integral member of our Retail Team in Roseburg. This position is responsible for onboarding and training the organizations workforce. This individual will support the organizations mission to enable employment by providing opportunities for personal and professional growth by working closely with our GoodWorks team.
Our associates receive a robust benefits package including:
- Insurance (Medical, Dental, Vision & Life)
- Retirement plan & match program
- Vacation and Sick time
- Holiday Pay
- Employee Discount
- Tuition assistance
- And much more!
Job Duties:
- Serves as a role model by setting the example of success and outstanding achievements for all Associates and Interns.
- Works as a team member to meet and exceed the divisions goals for high-quality customer service, production, retail, and operations.
- Actively work alongside individuals being trained to demonstrate tasks and model appropriate work performance.
- Coach and motivate others to perform well.
- Serves as an expert on Retail and Operations processes, procedures, and performance goals.
- Ensures all paperwork and related activities are current, accurate and in compliance.
- Provides input and feedback for assessments and reviews.
Qualification:
- Has a passion for training others, working in a fast-paced and ever-changing environment, and for supporting others in working towards their personal and professional goals.
- 6 months of recent and relevant training experience.
- Ability to perform essential duties of all positions being trained.
- Proficient with Microsoft Suite; Excel, Word, Outlook.
- Customer Service experience is required.
