What are the responsibilities and job description for the Student Accounts Associate position at Southern Oregon University?
Southern Oregon University
POSITION SUMMARY:
Date application must be received for priority consideration by: February 28, 2025
Anticipated Appointment Begin Date: March 17, 2025
Closing Date or if blank, Open Until Filled:
Job Family Group: Support Staff
Support Staff Classification Title: Administrative Program Assistant
Division/Department: Business Services/Bursar
Compensation Range (commensurate with experience): Salary Range 19, steps 1 - Step 3 $19.68 -$21.42 /hourly or $3,411-$3,713 monthly @ 1.0 FTE
FLSA Status: Non-Exempt
Appointment Basis: 12-month
Time Type: Full-time
Benefits Eligible: Yes
Renewable/Non-renewable/Grants/Limited Duration: Renewable
This position must possess and maintain a current, valid Driver License: No
This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes
Remote Work Type: On-campus
Work Hours: M-F (8:00a - 5:00p) Hours are subject to change with notice.
SPECIAL INSTRUCTIONS TO APPLICANT:
Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant's qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration.
For inquiries and additional information, please contact Human Resource Services via email at hrs@sou.edu or by phone at (541)552-8553.
To view SOU's very generous benefits and pension programs available to eligible positions, please visit https://inside.sou.edu/assets/hrs/Benefits/Benefit_Flyer/2024_Prospective_Candidate_Benefit_Overview_012024.pdf
Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, https://inside.sou.edu/hrs/comp-calc.html, demonstrates our value and commitment to our employees.
POSITION DESCRIPTION:
Business Services, included in the collaborative department of Raider Student Services, strives to meet students' expectations for convenience and for efficient and effective student account, billing, and collection services. Under the supervision of the Assistant Bursar, the Student Accounts Associate (SAA) provides support surrounding inquiries and concerns related to enrollment, financial aid, and financial topics including billing and payment services to offer clarity and insight of these topics for students, their families, and other constituents. The SAA possesses extensive knowledge of these services and related procedures and deadlines, and plays an integral role in the recruitment and retention of students at SOU.
Minimum Requirements:
Three years of office experience which included two years at full performance level and experience generating documents; and
Lead work responsibility or coordination of office procedures.
Preferred Requirements:
Bachelor's degree, or significant experience in customer service.
Experience with Workday, Banner SIS and/or other integrated student information system.
Cash handling experience, including balancing daily receipts and accounts receivable transactions.
Experience with computer systems and programs.
Critical thinking and decision-making skills.
Ability to prioritize compliance and maintain student privacy.
Essential Functions:
Duties - The following examples of typical work activities are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive:
(75%) Job duties include:
Serve as the primary point of contact for prospective and current students by phone, email and in person.
Greet, assist, and explain laws, rules, regulations and policies with professionalism and service to students as a core value.
Exercise sound judgement.
Research complex student account issues.
Respond to student and family inquiries regarding billing or excess funding.
(20%) Job duties include:
Receive financial payments.
Balance cashiering sessions at the end of each day.
Process BankMobile student photo requests.
Print and mail ID cards as needed.
(5%) Job duties include:
Other duties as assigned.
Skills, Knowledge, and Abilities:
Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.
Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist.
Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.
Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations.
Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.
Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy.
Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters.
Demonstrated ability to work with a high level of productivity and accuracy/attention to detail.
Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions.
Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email.
Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Willingness to work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies.
Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures.
Demonstrated ability to provide training and direction to student assistants.
Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
Physical Demands:
Normal office activities such as sitting/standing at a desk, using a computer, answering phones, communicating in person, writing and via phone with others, and move/transport up to 50 lbs.
Special Conditions:
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
Must be able to successfully pass a pre-employment background check.
This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).
The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services.
_________________________
SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce
In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources.
Diversity Statement:
Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.
SOU Land Acknowledgement
We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon ( www.grandronde.org ) and the Confederated Tribes of Siletz Indians ( www.ctsi.nsn.us ) are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people.
Notice to Prospective Employees
Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the "Clery Act"), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention.
An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: https://cps.sou.edu/clery-act-annual-security-report/ . A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call 541-552-7095, or email clerycoordinator@sou.edu .
To apply, please visit: https://sou.wd1.myworkdayjobs.com/en-US/Southern_Oregon_University/job/Southern-OregonAshland-Campus/Student-Accounts-Associate_R0000647
jeid-5b9486966a0fd944bf1f5d8d74abf3d5
POSITION SUMMARY:
Date application must be received for priority consideration by: February 28, 2025
Anticipated Appointment Begin Date: March 17, 2025
Closing Date or if blank, Open Until Filled:
Job Family Group: Support Staff
Support Staff Classification Title: Administrative Program Assistant
Division/Department: Business Services/Bursar
Compensation Range (commensurate with experience): Salary Range 19, steps 1 - Step 3 $19.68 -$21.42 /hourly or $3,411-$3,713 monthly @ 1.0 FTE
FLSA Status: Non-Exempt
Appointment Basis: 12-month
Time Type: Full-time
Benefits Eligible: Yes
Renewable/Non-renewable/Grants/Limited Duration: Renewable
This position must possess and maintain a current, valid Driver License: No
This position is designated as a critical, security-sensitive or safety-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes
Remote Work Type: On-campus
Work Hours: M-F (8:00a - 5:00p) Hours are subject to change with notice.
SPECIAL INSTRUCTIONS TO APPLICANT:
Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant's qualifications and interest in the position; and (2) current resume/CV. - PLEASE NOTE - during the application process, you will be prompted to attach these documents in the area titled "Resume." Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration.
For inquiries and additional information, please contact Human Resource Services via email at hrs@sou.edu or by phone at (541)552-8553.
To view SOU's very generous benefits and pension programs available to eligible positions, please visit https://inside.sou.edu/assets/hrs/Benefits/Benefit_Flyer/2024_Prospective_Candidate_Benefit_Overview_012024.pdf
Our benefits package is an important complement to the offered salary and our Total Compensation Calculator, https://inside.sou.edu/hrs/comp-calc.html, demonstrates our value and commitment to our employees.
POSITION DESCRIPTION:
Business Services, included in the collaborative department of Raider Student Services, strives to meet students' expectations for convenience and for efficient and effective student account, billing, and collection services. Under the supervision of the Assistant Bursar, the Student Accounts Associate (SAA) provides support surrounding inquiries and concerns related to enrollment, financial aid, and financial topics including billing and payment services to offer clarity and insight of these topics for students, their families, and other constituents. The SAA possesses extensive knowledge of these services and related procedures and deadlines, and plays an integral role in the recruitment and retention of students at SOU.
Minimum Requirements:
Three years of office experience which included two years at full performance level and experience generating documents; and
Lead work responsibility or coordination of office procedures.
Preferred Requirements:
Bachelor's degree, or significant experience in customer service.
Experience with Workday, Banner SIS and/or other integrated student information system.
Cash handling experience, including balancing daily receipts and accounts receivable transactions.
Experience with computer systems and programs.
Critical thinking and decision-making skills.
Ability to prioritize compliance and maintain student privacy.
Essential Functions:
Duties - The following examples of typical work activities are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive:
(75%) Job duties include:
Serve as the primary point of contact for prospective and current students by phone, email and in person.
Greet, assist, and explain laws, rules, regulations and policies with professionalism and service to students as a core value.
Exercise sound judgement.
Research complex student account issues.
Respond to student and family inquiries regarding billing or excess funding.
(20%) Job duties include:
Receive financial payments.
Balance cashiering sessions at the end of each day.
Process BankMobile student photo requests.
Print and mail ID cards as needed.
(5%) Job duties include:
Other duties as assigned.
Skills, Knowledge, and Abilities:
Excellent communication skills; demonstrated ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism to effectively handle a broad range of sensitive interpersonal situations.
Demonstrated ability to interpret and consistently apply a wide variety of complex policies and procedures where specific guidelines may not always exist.
Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.
Strong analytical and research skills; demonstrated ability to gather, evaluate, and to develop well-reasoned conclusions and recommendations.
Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.
Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy.
Takes initiative in independently planning, organizing, and performing work assignments within broadly defined parameters.
Demonstrated ability to work with a high level of productivity and accuracy/attention to detail.
Excellent organizational and time management skills with the demonstrated ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Expressed skill to independently analyze software functionality through technical documents, and design and document efficient/effective work processes; ability to independently analyze software problems, test probable causes, and recommend sound solutions.
Excellent computer skills and proficiency with a variety of computer applications including word processing, spreadsheets, databases, online systems, social media platforms, Internet as well as online calendaring and email.
Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Willingness to work effectively in a heavily bureaucratic environment which requires regular interaction with a number of levels within the organization and multiple outside agencies.
Working knowledge or ability to quickly learn, university infrastructure, policies, and procedures.
Demonstrated ability to provide training and direction to student assistants.
Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
Physical Demands:
Normal office activities such as sitting/standing at a desk, using a computer, answering phones, communicating in person, writing and via phone with others, and move/transport up to 50 lbs.
Special Conditions:
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
Must be able to successfully pass a pre-employment background check.
This position classification has been defined as non-exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).
The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services.
_________________________
SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce
In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources.
Diversity Statement:
Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.
SOU Land Acknowledgement
We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together - who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon ( www.grandronde.org ) and the Confederated Tribes of Siletz Indians ( www.ctsi.nsn.us ) are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people.
Notice to Prospective Employees
Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the "Clery Act"), require that prospective employees be notified of the availability of SOU's Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention.
An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: https://cps.sou.edu/clery-act-annual-security-report/ . A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call 541-552-7095, or email clerycoordinator@sou.edu .
To apply, please visit: https://sou.wd1.myworkdayjobs.com/en-US/Southern_Oregon_University/job/Southern-OregonAshland-Campus/Student-Accounts-Associate_R0000647
jeid-5b9486966a0fd944bf1f5d8d74abf3d5
Salary : $20 - $21
