Account Manager - Sales & Business Development

Account Manager: Join our growing sales team! 

We are: A property service business that has grown quickly through great hiring, excellent service, and word-of-mouth recommendation. We bring tech-savvy service to a field where that is rare, and our clients rely on it and appreciate us for it. We provide the following exterior property maintenance services to HOAs, and Apartment Communities, as well as Office Buildings, and Retail Shopping Centers: Pressure Washing, Gutter Cleaning, Window Cleaning, and Specialty Cleanings. (While SOR is headquartered in Raleigh, this role is 100% in-person at our Charlotte, NC branch.)

We're committed to providing employment opportunities to highly skilled and motivated candidates so that their work at SOR can be a career, not just a job.

You are: A sharp, hard-working, people-person who is looking to have control over their own schedule and their own compensation. You are ready to fully own the role, including learning what we do and how we do it, so that you'll have the context needed to help us demonstrate value to our clients and continue our growth. You’re eager for a work environment that allows you to be both creative and collaborative. You desire a fast-paced workplace and embrace change!

Our ideal candidate is:

• An organized self-starter who learns quickly. If you’re not, you will feel as though you’ve been thrown in the deep end at SOR. If you are, you’ll thrive, and will love getting to put your skills to work.
• Independent: Once you have some context and direction, you can "take the ball and run with it" 

• Reliable: You do what you say you will.
• An excellent communicator: a person with finely honed communication skills – written and spoken, both virtually and in person​.​
• Ethical: you earn the trust we place in you. You choose to do the right thing. 
• A person who takes pride in their workmanship and has the willingness to learn and improve (no matter how experienced, smart, or successful you are).
• Someone with a desire to be part of a team; who recognizes that a rising tide lifts all boats and that all team members contribute to SOR’s success.

Optional/ beneficial experience:

• Experience in any of the following:
  • CRM systems and the associated administration
  • Mapping / Satellite Imagery Measurement Software
• Proven success with sales, customer service/success, business development
• Experience with commercial service companies or property maintenance firms

Account Manager Job Responsibilities:

• Relationship stewardship
  • Main point of contact for owned accounts
  • Industry involvement and volunteer leadership
  • Customer advocacy during complaint resolution
• Increase market share
  • Establish recurring maintenance rotations
  • Earn referrals
  • Educate clients on the full suite of SOR service offerings
• Project ownership
  • Providing consultative advice
  • Defining scope and outlining cleaning processes
  • Setting expectations of service results
  • Responsive communication at all times
  • Delivery of project summary reports
• Internal Operations
  • Scheduling
  • Maximizing available operational capacity
  • Margin tracking
  • Sales budgeting and reporting
  • Collaboration with Ops and Services teams 

Compensation & Benefits

• Salary (paid weekly) plus Commission (paid monthly)
• Company-provided MacBook
• Take-home company vehicle***
• 401K with matching available
• Health Insurance available
• Supplemental insurance available (dental, vision, disability, etc)
• Paid Time Off (PTO)
• Company Holidays
• Parental leave for new parents
• Additional PTO can be earned by volunteering in the community
• Opportunities to grow: classes, certifications, additional responsibilities and influence
• A well-functioning team of motivated, intelligent, caring co-workers
• A small business that allows flexibility and growth – opportunities that allow outstanding employees to grow into new roles and focus areas

This role requires submission of the following. All other items are optional. Show us why you’re the best choice for this role!

1. Resume
2. Cover letter
3. Reference list

*** Pending your approval/addition to our business auto policy.  Due to the required tasks of the job, the ability to be covered by our auto policy is a prerequisite to hire.

SOR is an equal opportunity employer and follows all applicable laws. Applicants must be authorized to work in the U.S. without restriction; we cannot sponsor visas. SOR uses e-Verify. We may request race, ethnicity, and gender information for EEO reporting. Providing this is voluntary and will not affect your application.

Please note: We do not accept unsolicited resumes or offers of services from recruitment agencies or headhunters. All inquiries must be made directly by applicants. Thank you for your understanding.

Salary : $85,000 - $115,000