Front Desk Coordinator

What we do...  

We’re the leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, FL.  And specialize in helping physicians exceed growth expectations while providing best-in-class infrastructure for quality patient care that allows patients to live their best lives. We’re unlike others in the industry; we think and do things differently and are frequently told by our patients that we’re a breath of fresh air.  We work with some of the fastest-growing, most promising, and well-respected healthcare practices in the U.S., which is quite fulfilling. We’ve worked unbelievably hard to serve our patients and it's paid off. 

Our goals 

• To become the undisputed, #1 recommended healthcare management services organization
• To be recognized by our patients as the industry's best musculoskeletal and pain management provider. 
• To create a work environment and culture so rewarding that we become a magnet for the most talented people.

A few things about us... 

Our team is now nearly 280 Strong. We're bootstrapped, profitable, and have grown faster than we ever expected.  In fact, we've been growing so fast lately that we're flourishing and need more excellent people now. Our appealing work environment includes highly competent co-workers, competitive pay, engaging work, business casual dress, flexible schedule, full health, vision, and dental benefits, and 401k with employer match. We work very hard and have a lot of fun. We thrive on doing things better, more efficiently, and smarter. We have high expectations of our people because we all live and die by our values and trust our teams to get their work done and maintain a proper work-life balance. 

Please DO NOT apply if: 

• You'd feel like a fish out of water without a well-defined traditional corporate structure  
• You’re accustomed to having an office and consider a cubicle beneath you
• You'd consider taking out the trash as being below you  
• You're accustomed to using the phrase "it's not part of my job description" 

Please DO apply if:  

• You have the desired experience (this is not a learn on the job position)  
• You're a doer - not a manager, a coordinator, or an idea person - but someone who loves to get stuff done, and done well 
• You are a “go-to” person because you're reliable, creative, resourceful, a good decision-maker, and generally one of the most capable people your peers know  
• You're accustomed to a fun company environment including wearing many hats and managing way too many things at any given time  
• You're articulate, persuasive, and tech-savvy (this does not mean familiarity with Microsoft Office) 
• Your friends and former employers would gush about you and your awesomeness   

So now that you know about us, here’s where you come in… 

At PartnerCare, we believe our team members are at the heart of our organization. The Front Office Coordinator is on the front line of our practices. They are ambassadors of PartnerCare and are pivotal in initiating the best possible patient experience. They are responsible for overall front desk activities including management of the reception area and meeting areas, customer service, phones, mail, and office supplies. This position trains, supervises, and schedules administrative volunteers, coordinates front office coverage, and assists on projects and any additional administrative support necessary for the practice.

Had you been with us last month, these are the things you would do: 

• Provides exceptional customer service in person and on the phone to patients, families, staff, vendors, and the community: greeting guests, observing front door/guest protocols, HIPAA Privacy and Security procedures, etc. 
• Oversees the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image; o Coordinates with the Executive Assistant overall activities for the front office, including training, scheduling, and supervision of front desk volunteers and staff coverage; o Maintains Front Office Manual, updating all forms, manuals and charts as necessary
• Serves as a contact point for phone vendor and answering service
• Maintains the ‘on-call’ list and assists patients on a daily basis
• Oversee office supplies: organizing, maintaining, and communicating needs on weekly basis to Executive Assistant
• Assists with new staff onboarding training, including mailboxes, office supplies, phone orientation, and security; Maintains kitchen, staff break room, conference rooms, and education/training room throughout the day, including laundry and dishwasher; oversees room set up and clean up for meetings and groups. 
• Coordinates the maintenance and alteration of office areas and equipment as well as layout, arrangement, and housekeeping of office facilities in conjunction with Executive Assistant and Director of Facilities
• Coordinates the maintenance of office equipment, including copier, fax machine, etc.
• Administrative Support sometimes involves some or all of this, doing things like processing daily deposits, coordinating and scheduling practice meetings
• Participates as needed in special projects
• Oversee and/or manage special projects for PartnerCare HQ Leadership and other departments
• Assists with mailings of thank you letters and oversee coordinates mailings.

and after having done all these things and more, you would have the following… 

• High School graduate/GED required; college degree preferred.
• Two (2) years of experience managing an office; medical office experience preferred
• Two (2) years of supervisory experience, exemplary customer service, and organizational skills required
• Knowledge of HIPPA and client confidentiality laws
• A valid driver's license and evidence of insurance coverage

Is this you? If so, then we invite you to join us and apply. See firsthand what it’s like to grow and advance in a truly collaborative environment where everyone is supported, empowered, and inspired to be their best and unlock their full potential.

One last thing, if you heard about this position from one of our PartnerCare team members, make sure you tell us and enter their contact information and we will do all the leg work.