Insurance Verification Coordinator

Description

Midsouth Pain Treatment Center, a PartnerCare affiliated company, is seeking a full-time Insurance Verification Coordinator, to join our growing and established practice in Southaven. MS. 

Our practice focuses on taking care of the patient with a comprehensive plan, delivering high customer service, keeping patients safe and well-informed and reducing patients' pain as much as possible. 

Our mission is to better the community by providing comprehensive pain management care led by interventional pain specialists so that our patients live their best functional lives. We do this by working as a team, striving to embody our values. With the right talent and strategy, we will continue to raise the bar in our industry, living our mission and delivering best-in-class services to our partners.

We believe we will be successful in our mission by living by a set of values we hold in high regard that drive what we do every day. The values we believe in and that you can count on are:

• Compassion. We genuinely care for the well-being of our patients and each other and are committed to supporting each other with kindness and compassion. 
• Accountability. We are dedicated to providing the highest standards of care and being accessible to our patients and each other with integrity and professionalism.
• Respect.  We treat every individual with dignity and foster an environment of diversity, collaboration, and respect ensuring that everyone feels valued and heard.
• Excellence. We strive for excellence in delivering the best outcomes for our patients and creating a fulfilling work environment that provides opportunities for growth and career advancement. 

Together, we will be the most trusted source for pain management care. Our organization will grow rapidly, and we will maintain a culture of high performance.

Success will be the result of the team.

The Insurance Verification Coordinator is a valuable member of the care team as they ensure that the patient is informed and secure in knowing their financial obligations in advance of their visit. Other job responsibilities include:

• Review chart documentation to ensure patient meets medical policy guidelines.
• Prioritize incoming authorization requests according to urgency.
• Obtain authorization via payer website or by phone and follow up regularly on pending cases.
• Maintain individual payer files to include up to date requirements needed to successfully obtain authorizations.
• Initiate appeals for denied authorizations.
• Respond to clinic questions regarding payer medical policy guidelines.
• Confirm accuracy of CPT and ICD-10 diagnoses in the procedure order.
• Contact patients to discuss authorization status.
• Scan all documentation into patients chart.
• Comply with HIPAA compliance policies.
• Other duties as assigned.

The right person for this role will delight in providing great customer service to patients and providers, will have a curious mind that always looks for a way to improve, a strong attention to detail and prioritization skills, and be compassionate for patients experiencing chronic and/or acute pain. To be successful in this role, the person will be a great team member, working together with others, kind and friendly, open to feedback for growth, and a role model of our values.

We prefer at least two years of experience but are willing to train newer teammates with the right focus on patient care, service, and teamwork.

PartnerCare offers competitive compensation, superior benefits (medical, dental, vision, 401(k), life/disability insurance), and so much more! 

Education and Experience:

• High school diploma or GED
• Previous work experience preferred in a clinic setting or service position.

About the Practice: 

MidSouth Pain Treatment Center (MPTC) was founded in 2000, with the goal of addressing the lack of treatment options for pain-related medical issues in rural areas. MPTC has become one of the largest practices in the Western Tennessee and Northern Mississippi region, with locations in Oxford, MS, Tupelo, MS, Jackson, TN, and Cordova, TN. MidSouth provides a broad range of interventional pain management services with top procedures including lumbar, thoracic, surgical branch blocks, radio frequency nerve ablation, medial nerve blocks, and epidural injections, among others. 

MidSouth Pain Treatment Center is an affiliate of PartnerCare, a leading provider of interventional pain management and musculoskeletal services headquartered in Tampa, FL. Across over 30 locations in Florida, Georgia, North Carolina, Mississippi, and Tennessee, PartnerCare provides comprehensive care to its patients, offering minimally invasive alternatives to surgery that address the root causes of patients’ pain and help them live their best lives possible. 

PartnerCare is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions solely on business needs, job requirements, and qualifications. We do not tolerate discrimination or bias based on race, color, creed, sex, sexual orientation, gender identity, age, religion, national origin, citizenship status, disability, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.  

Please note: We kindly request that third-party recruiters or agencies do not contact us regarding this position. PartnerCare is not seeking external assistance and will not respond to unsolicited outreach or candidate submissions.

Qualifications

Education and Experience:

• High school diploma
• Previous work experience preferred.
• Current ACLS and/or CPR certification

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Walking, Standing, Bending, Reaching, and Pulling