What are the responsibilities and job description for the SERVICE MANAGER position at SOUTHERN TEAM AUTOMALL?
Are you an experienced and dynamic leader in the automotive industry? Do you have a
passion for delivering exceptional service and driving operational excellence? If so, we
want to hear from you!
About Us: Southern Team Automall of Roanoke, Virginia, is a reputable and innovative automotive
dealership committed to providing top-notch service and support to our valued
customers. With a strong focus on customer satisfaction and quality, we are dedicated
to exceeding expectations at every turn.
Position Overview: As a Service Manager, you will play a
pivotal role in overseeing and optimizing the efficiency of our service
department. You will be responsible for managing day-to-day operations, maximizing
revenue opportunities, and ensuring the highest standards of customer service and
satisfaction.
Key Responsibilities:
Lead and mentor a team of service advisors, technicians
to achieve departmental goals and objectives.
Develop and implement strategies to drive service revenue growth,
including upselling opportunities and effective pricing strategies.
Monitor and analyze key performance metrics, such as service sales,
customer satisfaction scores, and productivity levels, to identify areas for
improvement and implement actionable solutions.
Maintain effective communication and collaboration with other departments, such
as sales and finance, to optimize overall dealership performance.
Ensure compliance with manufacturer standards, policies, and procedures
related to service operations.
Qualifications:
Proven experience in automotive service management, with a track
record of success in driving operational excellence and achieving revenue
targets.
Strong leadership skills with the ability to motivate and inspire a diverse team to
deliver exceptional results.
Excellent communication, interpersonal, and problem-solving skills.
Proficiency in dealership management systems and other relevant software
applications.
Knowledge of automotive industry trends, technologies, and best practices.
Why Join Us?
Competitive salary and benefits package
Opportunities for professional growth and advancement
Supportive and collaborative work environment
Access to training and development programs
Chance to be part of a forward-thinking team dedicated to excellence
If you're ready to take the next step in your automotive career and make a meaningful
impact, we invite you to apply for the Service Manager position at
Southern Team Automall!
Since 1988, Southern Team Automall has provided high-quality vehicles to drivers in Southwest Virginia and beyond. We are proud of our service to the community, and continue our involvement with United Way and Toys for Tots. We look forward to going above and beyond what is expected of us and our friendly staff is eager and willing to assist our customers with all their automotive needs. We are looking for future team members who share the same commitment.
POSITION IS AN IN-OFFICE POSITION AND IS NOT REMOTE.
We are an equal-opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.
