Payment Poster

Southern Vitreoretinal Associates (SVA) is seeking a Payment Poster to join our Tallahassee, FL team. SVA is an Ophthalmology practice that specializes in retina care. We have six offices and six physicians. The ideal candidate will thrive in a fast-paced environment, exhibit exceptional attention to detail, and demonstrate the ability to manage multiple priorities with urgency and accuracy. Under general supervision of the Assistant Business Office Manager, the Payment Poster is responsible for posting insurance payments, adjustments, denials, and rejections from third party insurance payers, including “zero” payments. The core responsibility of a Payment Poster is to accurately and efficiently enter remittance information provided from insurance carriers as well as payments received from patients. All payments posted must be reconciled according to SVA policy. Job functions must be completed with a minimum number of errors and are subject to routine quality reviews. This individual will also be responsible for assisting with other areas as necessary.

PRIMARY AREAS OF RESPONSIBILITIES: The duties identified below are the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned that align with the summary of this position.

• Coordinates with all sources of payments received insurance and patient; electronically, paper, lockbox in order to balance with administration for the total deposit each day.
• Reviews and interprets explanation of benefits (EOB) from insurance carriers to post appropriate payment and denial codes to reconcile patient accounts.
• Completes tasks accurately while maintaining quality and production standards according to SVA policies.
• Posts patient payments to the correct patient account(s), crediting the patient’s account appropriately.
• Process and post funding payments to the correct patient requesting additional funding when necessary.
• Processes and posts credit card payments, crediting the appropriate accounts.
• Processes insurance recoupments, applying proper adjustments to accounts, and reconciling the recoupment with bank reconciliation.
• Enters alphabetic, numeric, or symbolic data such as denial codes and rejections from all payers into practice management system providing information supplied by the payer.
• Demonstrates knowledge of insurance payer guidelines and internal collection guidelines to manage accounts in accordance and compliance with rules.
• Identifies balances due after primary payment from a secondary payer and takes the appropriate action to ensure they are sent to secondary carriers.
• Posts zero payment vouchers and insurance rejections from all payer sources to patient’s accounts in a timely manner taking appropriate actions.
• Runs and analyzes balancing report to ensure accurate posting while supporting SVA cash control policies and procedures. Responsible for balancing payment batch, for all applicable systems, as listed on the cash log for each cash date.
• Identifies incomplete information necessary to post remittance and works with Lead Payment Poster to resolve questions and issues to complete the work.
• Meets monthly closing deadlines required by SVA management to meet financial reporting requirements.
• Assists with payment and adjustment questions providing information to complete the posting of all payments and adjustments.

ACCOUNTABILITIES:

• Meets or exceeds Key Performance Indicators (KPI’s) that are relevant to the work assigned so that SVA achieves best practice measures for Revenue Cycle.
• Facilitates the rapid and successful conversion of insurance revenue into cash, minimize debt, improve cash flow and manage overall health of account receivables.

EXPECTATIONS:

• Reinforces and abides by SVA’s core values. Ensures direct reports abide by the same core values.
• Ensures high level of customer service, compassionate, patient-centered care to patients.
• Collaborates across the organization to develop, implement, and maintain processes that positively impact the revenue cycle.

• Understands and complies with all laws, rules, regulations, policies, and procedures applicable to the position.
• Utilizes a variety of office technology, to capture and document services provided, ensuring an accurate billing record.

• Excellent written, verbal and presentation skills necessary to facilitate accurate communication with providers and staff, providing a consistent message.
• Strong organizational skills and attention to detail with accuracy in all tasks
• Proficiency with office software and medical management systems is preferred.
• Ability to work well under pressure, maintaining a calm and professional demeanor.

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent.
• Well organized and detail oriented.
• Working knowledge/experience with EHR/medical billing software.
• Understanding of private insurance rules and regulations.

Working Environment:

• Fast-paced, high-energy environment requiring attention to detail and quick decision-making.

• Must be able to manage multiple tasks simultaneously while ensuring quality and patient satisfaction.
• Prolonged periods of sitting and working on computers
• Full-time position: Work hours are Monday through Friday. Typically,8:00am – 5:00pm with one night closing until 6:00pm on a rotational basis.
• This person must be willing to work on-site, in-office, NO REMOTE WORK will be available.

Why Join Us:

This position offers unparalleled opportunities to learn and grow within a supportive team environment. You'll be challenged daily, allowing you to expand your skill set and make meaningful contributions to our patients' well-being. If you're ready to take your career to the next level and thrive in a role that values empathy and expertise, we invite you to apply and become part of our dynamic team today.

Pay and Benefits:

• Starting pay is $16-18 per hour
• Full time employees offered Health with HSA, Vision, EAP, Dental, Life Insurance, 401K matching, Profit Sharing, PTO and Paid Holidays

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  EEOC and ADA Disclaimer: Southern Vitreoretinal Associates is an Equal Opportunity Employer. Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Southern Vitreoretinal Associates retains the right to change or assign other duties to this position.