What are the responsibilities and job description for the Service Delivery Data Administrator position at Southern Water?
Closing Date
2025-02-28
Job Title : Service Delivery Data Administrator
Location : Budds Farm (Hampshire) or Durrington (Sussex)
Contract Type : Permanent
Hours : 37 hours
We are looking for a Service Delivery Data Administrator here at Southern Water!
The Data Administrator is responsible for managing, validating, and reporting data related to the wastewater service delivery function.
By ensuring accurate and up-to-date records of reactive contractor works, you’ll support operational excellence and provide data-driven insights to improve processes.
Key Responsibilities :
Maintain and validateaccurate records of all reactive wastewater works.
Input and update data related to contractor performance, SLAs, and work orders.
Monitor data for discrepancies and collaborate with the team to resolve issues.
Maintaining data standards, including adherence to the Data Protection Act
Generate and distribute regular Work-in-Progress (WIP) reports for internal and external stakeholders.
Analyse performance metrics to identify trends and opportunities for improvement.
Provide actionable insights to the Senior Service Delivery Manager to enhance service delivery.
Evaluate inefficiencies within the reactive supply chain.
Collaborate with cross-functional teams to implement improvements.
Lead initiatives to enhance service delivery workflows.
Assistance with acceptance testing and error reporting on new applications.
Work closely with the Delivery Managers, Engineers, and contractors to ensure data consistency.
Support operational decision-making with accurate and timely data.
Act as the point of contact for data-related queries within the service delivery team.
Manage and optimise data tracking systems and tools used in wastewater operations.
Develop and enforce data entry standards and best practices across the team.
Qualifications & Experience :
Essential :
Proficiency in data management tools such as Microsoft Excel, Power BI, or similar systems.
Strong analytical skills and attention to detail.
Experience in creating reports and managing large data sets.
Excellent communication skills, both written and verbal.
Desirable :
Experience in wastewater, utilities, or service delivery operations.
Knowledge of reactive process requirements
Southern Water Benefits :
All necessary PPE, tools, uniform and training to excel in your career at Southern Water
25 days annual leave Bank Holidays
BUPA cash plan cover (with options to upgrade for family coverage)
Free annual flu jab and eye test vouchers
Pension contributions up to 11% (depending on your contribution)
An employee assistance program
A network of sports and social clubs
Company and performance-related bonus
Life assurance equal to 4x salary
Salary sacrifice electric car scheme (after 6 months service)
Health Cash Plan
Two paid volunteering days a year
Occupational health service
Discounts with over 800 popular retailers
Digital GP service
Study support may be available for job-related qualifications
Competitive maternity & paternity leave and flexible return to work options
Cycle to work scheme
This is a job where you can make a difference to our customers and environment, this is a very rewarding role, and we need your technical abilities!
Join our Wastewater Treatment Team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers, and the environment.
