What are the responsibilities and job description for the Front Office Clerk position at Southern WV Health System/Lincoln Primary Care, Inc.?
NATURE OF WORK: Supports the provision of direct services by answering in-coming phone calls from those seeking services within LPCC as well as greets the public coming into the building. Coordinates the building’s communication and is responsible for making decisions based on established policies and procedures. This position will handle all customer service expectations to include answering phones, scheduling appointments, collecting co-pays, entering client information in the computer system, handling client complaints, end of day closing procedures and other office duty functions.
HOURS: Mon-Fri 8a-5p. Hours may vary to a later time if the Walk-In Clinic extends its hours to 7pm or 8pm. Successful candidate will rotate with other staff for Saturday Walk-In Clinic Coverage, which is 9a-6p on Saturdays.
MINIMUM QUALIFICATIONS:
· Ability to perform Essential Duties as outlined below.
· High School Diploma or Equivalent
· One years experience as a receptionist or in an office environment.
· Working knowledge of computers
· Ability to comply with LPCC’s and Division departmental safety procedures.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person