Recreation Attendant

Compensation Type

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Located in historic Old Town, Southernmost Beach Resort expands over 6 acres on a serene part of the island with Atlantic Ocean front views, gorgeous Key West architecture, and all the amenities you desire in a beach resort. Just a short walk or bike ride from Key West’s boutique shops, art galleries, eclectic restaurants, and non-stop nightlife, the resort spans over two city blocks and offers guest rooms that are located within easy reach of both the beach and world-famous Duval Street. 

Overview

The Recreation Attendant  is responsible for assisting resort guests with equipment; explaining proper equipment usage and safety; and monitoring the activities during operating hours.

Responsibilities

• Maintains assigned areas and equipment; including distributing equipment and instructing guests on proper usage.
• Issues activity and safety equipment.
• Follows proper service and maintenance schedules for equipment and activity surfaces.
• Instructs guests on safety procedures; explains and witnesses completion of “Release and Waiver of Liability” forms; disciplines violations of established procedures.
• Operates Company vehicles and equipment according to established procedures.
• Provides a sociable and professional atmosphere at all times.
• Maintains knowledge of all Resort facilities in order to enhance guest satisfaction.
• Requests proper identification from guests for facility usage in order to avoid abuse/misuse of Resort facilities and equipment.
• Maintains proper and suitable recreation areas.
• Practices safety procedures in the performance of all duties.
• Verifies cash totals and change supply at the beginning and end of each shift; follows proper cash register operation procedures; accurately accounts for all monies received and places in the drop safe at the end of the day.
• Follows proper key sign-out and sign-in procedures.

Qualifications

• High School degree or equivalent preferred. 
• Ability to interact with guests and coordinate social activities.
• Flexible and long hours sometimes required. 
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. 
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 
• Must be able to multitask and prioritize departmental functions to meet deadlines. 
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. 
• Attend all hotel required meetings and trainings. 
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. 
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. 
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. 
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. 
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. 
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. 
• Must be able to cross-train in other hotel related areas. 
• Must be able to maintain confidentiality of information. 
• Must be able to show initiative, including anticipating guest or operational needs. 
• Perform other duties as requested by management. 
• Maintain a friendly and warm demeanor at all times.