What are the responsibilities and job description for the Spanish Speaking Patient Care Representative position at Southside Community Health Services?
About Us:
SCHS is a full-service, non-profit healthcare clinic with 90-120 dedicated employees committed to serving the South Minneapolis community. Our mission is to improve the health of our patients and communities by delivering exceptional care, removing barriers, and promoting healthy lifestyles. Join our team and make a difference in people's lives every day!
Role Overview:
As a Patient Care Representative, you will play a vital role in ensuring efficient patient flow, delivering excellent customer service, and supporting the operational needs of the clinic. This position involves scheduling, registration, payment collection, and assisting patients with their needs in a fast-paced healthcare environment.
Key Responsibilities:
- Answer clinic calls, provide information, and take messages as needed.
- Schedule and confirm appointments, ensuring appropriate booking based on patient needs.
- Complete pre-visit processes at least 24 hours before patient appointments.
- Greet patients, update registration information, and assist new patients with registration forms.
- Verify insurance information and facilitate connections with Patient Advocates when applicable.
- Collect payments for services rendered and ensure accuracy of patient accounts.
- Maintain cleanliness and organization in the front office area.
- Participate in staff meetings, continuous quality improvement, and process development activities.
- Provide interpreting assistance as needed.
- Perform additional duties as assigned.
Qualifications:
- Receptionist training and experience in scheduling clinical appointments.
- Proficiency in computer skills; Epic software experience preferred.
- Bilingual (English/Spanish) candidates are strongly preferred.
- Exceptional customer service and communication skills.
- Ability to work independently and collaboratively in a team setting.
- Flexibility and adaptability in a fast-paced environment.
- Strong organizational skills, attention to detail, and time management abilities.
- Commitment to the SCHS mission and values, with the ability to build rapport with patients from diverse backgrounds.
Why Join SCHS?
- Be part of a mission-driven organization dedicated to improving community health.
- Work in a collaborative and supportive environment.
- Make a meaningful impact on the lives of patients every day.
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (Preferred)
- Epic: 1 year (Preferred)
Language:
- Spanish (Required)
Work Location: In person
Salary : $20
