What are the responsibilities and job description for the Client Service Representative (CSR) / Receptionist position at Southview Animal Hospital?
Join Our Team of Outstanding Customer Service Professionals!
Do you have an "Above and Beyond" mentality to customer service? Are you a highly capable individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment where your problem-solving skills and attention to detail make a real difference? If so, we want to hear from you! We are adding additional Client Service Representatives to our already excellent team!
Southview Animal Hospital is looking to fill immediate openings for full-time & part-time CSRs. We are looking for an eager, hardworking individual with great communication skills. Candidates must be punctual, calm in high stress situations, self-motivated and trusted to work independently. Candidates must also have the ability to prioritize and be able to multitask. Having this unique combination of skills and experience will bring our hospital to a new level of excellent service and enhance our team. We look forward to providing a supportive and dynamic working environment for you to further your career in veterinary medicine.
Business hours are 7am-10pm Monday-Friday, 8am-5pm Saturday-Sunday. We are looking to add to our closing team; a typical shift would be similar to 12p-8pm during the week and 8a-5p every other weekend.
Responsibilities
- Greet and assist clients in a professional manner, ensuring a positive experience.
- Manage multi-line phone systems to handle incoming calls efficiently.
- Utilize computer software to maintain accurate client records.
- Provide exceptional customer service by addressing inquiries and resolving issues.
- Collaborate with team members to enhance client relationships and improve service delivery.
- Support veterinary staff by coordinating appointments and managing client communications.
Minimum Education / Experience / Abilities:
- High School diploma required.
- Experience in a client facing / customer service setting required.
- Ability to maintain composure while confronting difficult and emotional situations required.
- Ability to multitask and work in a fast paced environment required.
- Basic computer knowledge including Microsoft 365 required.
- Previous experience using multi-line phone systems is preferred but not required.
- Experience in the veterinary field or any setting with pets preferred but not required.
Our hospital takes great pride in giving back to our community in many forms, one being a dedicated hospital to serve area non-profit rescue organizations. We believe in paying it forward not only to our community but also to our valued team by offering a competitive salary, full benefits and most importantly by fostering a culture of growth, empowerment and support. We understand veterinary medicine can be hard but years of experience have shown us how rewarding our work can be! Join a team that is proud to celebrate the unique contributions of each individual.
Find more information about us on our website at www.SouthviewAnimalHospital.com
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) 3% Match
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $18 - $20