Customer Support Admin

Description

COMPANY OVERVIEW:

Waste Resource Management is an environmental services company based in Houston, TX, with rapidly growing operations in TX, CO, FL, and NV.

WRM is known for having a commitment to innovation and sustainability. The safety of employees, communities, and the environment are placed ahead of all other priorities. The company is committed to building a culture that is focused on customer service, continuous improvement, respect, safety, compliance, and honesty.

POSITION SUMMARY:

The Customer Support Specialist, under the direction of the Customer Support Manager, will be responsible for creating invoices, credit memos, debit memos, handle inbound sales calls, assist with customer inquiries, and participate in customer outreach programs.

ESSENTIAL JOB FUNCTIONS:

• Responds to customer inquiries and maintains good customer relations in the sales department.
• Answers incoming phone calls and creates new sales orders for new business
• Handles billing inquiries from the service department and works to find resolution.
• Reviews invoices to identify any errors before invoice submission.
• Examines existing billing procedures to avoid recurrence of errors.
• Operates in an electronic billing system and works with database software.
• Assists the accounting department in preparing account statements and financial reports.
• Provides invoices to customers through the online portal.
• Generates monthly purchase order services for brokered accounts.
• Coordinates with dispatch to schedule services for brokered accounts.
• Communicates with internal co-workers to streamline billing process.
• Sorts and files correspondence for end of month billing.
• Site survey to measure grease trap.
• Special projects and other duties as assigned.
• Assists with some marketing projects and outreach programs

SUPERVISORY RESPONSIBILITIES:

N/A

Qualifications

CERTIFICATIONS:

• High School Diploma or equivalent; minimum of one-year related customer support experience and/or training; or equivalent combination of education and experience preferred.
• Sage 100 and MAS 90 experience a plus.
• Knowledge of Accounts Receivable and general accounting procedures.
• Efficient with Microsoft Office.
• Able to handle large amounts of paperwork.
• Excellent interpersonal skills.
• Proficiency in troubleshooting and problem solving.
• Ability to work independently and in a team environment.
• Strong organizational skills and effectively prioritize multiple tasks.

QUALIFICATIONS:

• Minimum of high school diploma and/or GED with at least one-year of related customer support experience and/or training; or equivalent combination of education and experience.
• Sage 100 and MAS 90 experience a plus.
• Knowledge of Accounts Receivable and general accounting procedures.
• Efficient with Microsoft Office.
• Able to handle large amounts of paperwork.
• Excellent interpersonal skills.
• Proficiency in troubleshooting and problem solving.
• Ability to work independently and in a team environment.
• Strong organizational skills and effectively prioritize multiple tasks.

EQUAL EMPLOYMENT:

We are an equal opportunity employer; committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

WRM complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/Employees to perform essential functions.

Salary : $23 - $25