Patient Access Operations Supervisor

DEPARTMENT: PATIENT ACCESS

F ACILITY: Tift Regional Medical Center

WORK TYPE: Exempt

S HIFT: Varied

HOURS:

Utilizes data analysis/problem solving skills to resolve complex issues that impact daily workflows within Patient Access and the Revenue Cycle. Provides supervisory leadership and New Hire/Existing staff training to staff in all patient access areas, both on site and remote sites.

* Assists in the training of all new hires and provides on-going support to existing PAS staff when issues are identified during the QA process. Monitors for staff error frequency and communicates to other PAS leadership accordingly

• Understands all PAS workflows and enforces organization/departmental policies under the guidance of the Director.
• Maintains staffing schedules for area of responsibility ensuring that schedules are completed at least 1 week prior to the start of the scheduled period.
• Participates with Director in the administration of disciplinary actions to staff when appropriate and counsels employees in private.
• Provides input into the development/revision of departmental policies, procedures, and budgets and assists in administering the same.
• Completes all required reports/evaluations/competencies in accordance to department/organizationtimely manner expectations..
• Serves as a liaison with the Director for all Patient Access related vendors to address identified system and process related issues and develop resolution to all issues.
• Analyzes clerical data daily, reviews operational reporting and provides input monthly on all Patient Access denials as a member of the Denials Management Taskforce.
• Aids the Director in the development/presentation of the Revenue Cycle Steering Committee report.
• Constructs custom reporting on KPI’s for use in decision making on new initiatives within the department and monitors/maintains pre-reg encounters at the established goal
• Participates and contributes information for all department staff meetings.
• Conducts daily/weekly huddles as needed with the department on identified issues/recognitions.
• Collaborates with clinical staff, administrative teams, and other departments to address patient inquiries, resolve issues, and facilitate seamless care coordination.
• Demonstrates good judgment by conducting all aspects of supervision in a fair, firm, consistent, and objective manner.
• Monitor key performance indicators (KPIs) related to patient access and implements corrective actions with staff as needed to achieve performance targets.
• Understands and adheres to compliance standards as they appear in the Corporate Compliance Policy, Code of Conduct, and Conflicts of Interest Policy.
• Offers suggestions to the Director on ways to improve operations of department and reduce costs.
• Ccross-trains on all Patient Access roles in order to better assist co-workers and to provide maximum efficiency in the department.
• Stays updated on industry trends, best practices, and emerging technologies in patient access management to drive continuous improvement initiatives.
• Other duties as assigned.
• Keeps abreast of pertinent federal, and state regulations and laws and Tift Regional Health System, Inc. (“TRHS”) policies as they presently exist and as they change or are modified.
• Understands and adheres to: TRHS’ compliance standards as they appear in TRHS’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy; and HIPAA and TRHS policies regarding privacy and security of protected health information.
• Demonstrates the ability to perform tasks that meet the age-specific requirements of the persons, patients, vendors, and staff that the employee is charged to interact with as required by the position.
• Offers suggestions on ways to improve operations of department and reduce costs.
• Attends all mandatory education programs.
• Improves self-knowledge through voluntarily attending continuing education/certification classes.
• Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
• Cross-trains in order to better assist co-workers and to provide maximum efficiency in the department.
• Volunteers/participates on hospital committees, functions, and department projects.
• Manages resources effectively.
• Reports equipment in need of repair in order to extend life of equipment and removes malfunctioning equipment out of service with timely reporting to the appropriate personnel.
• Makes good use of time so as to not create needless overtime.