Office Coordinator

DEPARTMENT: OB IP HOSPITALIST

FACILITY: Tift Regional Medical Center

WORK TYPE: Full Time

SHIFT: Daytime

HOURS

Summary

The Office Coordinator is responsible for coordinating and overseeing all non-clinical staff workflow of the clinic in collaboration with the Practice Manager. Performs various clerical roles in lieu of staff absences and/or shortages. Assists Practice Manager with coordinating provider schedules to maximize patient access. Provides customer service to patient's families, visitors, physicians, coworkers, and other medical and non-medical personnel.

Responsibilities

• Oversee overall flow of non-clinical areas of the clinic to ensure patient satisfaction.
• Assists with scheduling and patient registration process as necessary,
• Ensures for appropriate front desk staffing in the clinic.
• Participates in monthly staff meetings to relay all pertinent information to staff and obtain staff feedback.
• Ensures proper supplies and resources are available for front office staff.
• Ensures that patients are treated courteously by office staff and that other visitors are screened and properly directed.
• Handles requests for information promptly and effectively.
• Manages resources effectively.
• Assists the Practice Manager with daily and monthly clinic reports as necessary.
• Assists in answering phone calls to provide assistance to patients, referring physician offices, and others who may call.
• Ensures that patients are treated with respect and dignity and are processed through the clinic as quickly as possible while maintaining quality of medical care.
• Demonstrates dependability, accountability, and flexibility.
• Assist Practice Manager in the development and implementation of a system to monitor and improve patient satisfaction on a regular ongoing basis.
• Handles confidential information with discretion for the patient, family, and/or co-worker.
• Demonstrates courtesy and respect towards patients, family members, co-workers and visitors.
• Maintains integrity of medical records.
• Communicates clearly and appropriately with physicians, APPs and other staff.
• Keeps abreast of pertinent federal, and state regulations and laws and Tift Regional Health System, Inc. ("TRHS") policies as they presently exist and as they change or are modified.
• Understands and adheres to: TRHS' compliance standards as they appear in TRHS's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy; and HIPAA and TRHS policies regarding privacy and security of protected health information.
• Demonstrates the ability to perform tasks that meet the age-specific requirements of the persons, patients, vendors, and staff that the employee is charged to interact with as required by the position.
• Offers suggestions on ways to improve operations of department and reduce costs.
• Attends all mandatory education programs.
• Improves self-knowledge through voluntarily attending continuing education/certification classes.
• Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
• Cross-trains in order to better assist co-workers and to provide maximum efficiency in the department.
• Volunteers/participates on hospital committees, functions, and department projects.
• Manages resources effectively.
• Reports equipment in need of repair in order to extend life of equipment and removes malfunctioning equipment out of service with timely reporting to the appropriate personnel.
• Makes good use of time so as to not create needless overtime.
  
  

EDUCATION

• High School Diploma
  
  

OR

• GED
  
  

Other Information

Two years of hospital or physician practice experience preferred. Certified Nursing Assistant (CNA) or Medical Assistance certification preferred.

Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.