What are the responsibilities and job description for the Client Care Coordinator position at Southwest Autism Research and Resource Center?
CLIENT CARE COORDINATOR
Position Summary: The Client Care Coordinator will support the coordination of care for families and clients through the enrollment process at SARRC.
Your Role at SARRC
Your Role at SARRC
- Maintains primary focus upon work duties and results as well as client services needs with secondary focus on administrative tasks.
- Complies fully with all medical records and information privacy regulations, local, state and federal.
- Supports multiple staff members and departments within the enrollment process by coordinating the needs of each department and client/family.
- Presents a welcoming and highly interactive interpersonal style to all family members and clients in-person and by telephone.
- Answers telephones and responds to all messages promptly while providing accurate information to client/families, capturing all details with the electronic database and coordinating and following up on all needs related to enrollment.
- Appropriately balances skills required for interacting effectively with clinicians, children, parents, families, and other employees.
- Coordinates and tracks assessment/client records; reviews all submitted paperwork from client/family for accuracy, updates clients/families on enrollment status, coordinates scheduling of all enrollment activities.
- Use computers for various applications, such as database management, spreadsheets and/or word processing.
- Continually and accurately updates enrollment documents and data.
- Operates office equipment such as fax machines, copiers, and phone systems.
- Performs other special projects and administrative duties as necessary and requested.
Who You Are
- High school diploma with further education preferred on administrative/relevant business-related topics.
- Minimum of 1 to 2 years of general administrative experience within a highly professional environment that has included interacting with children and their family members, on a highly organized and reliable basis.
- Recent employment within a primary school and/or clinical environment is strongly preferred.
- Demonstrated ability to relate to and work with diverse backgrounds, human capabilities and limitations, and cultures.
- Interest in service to individuals with specialized and occasionally complex needs.
Hours
Full time, Monday – Friday
Salary
Starting at $19/hr
Robust Benefits Package
- Starting at 16 days per year of paid time off, plus 40 hours of paid sick time
- 8 paid holidays
- Medical, Dental, and Vision insurance
- Employer paid STD, LTD, life insurance, and Employee Assistance Program
- Other voluntary benefits including pet insurance, life insurance, hospitalization, critical illness, LegalShield, etc.
- 401(k) with 50% company match up to 6%
- Professional development funds of $1000 per year
Who We Are: Established in 1997, the Southwest Autism Research & Resource Center (SARRC) is an internationally recognized nonprofit organization dedicated to autism research, education, evidence-based treatment, and community outreach. We are one of the only autism organizations in the world that provides a lifetime of services for individuals and their families while also conducting cutting edge research.
Salary : $1,000
