What are the responsibilities and job description for the Engagement Specialist position at Southwest Behavioral & Health Services?
Job Preview at a Glance :
An Engagement Specialist provides outreach, engagement, screening, assessments, treatment planning, case management, and crisis intervention to children / adolescents, and adults. This position reports to a Program Director.
Location & Schedule :
This position is a Monday- Friday schedule, flexibility to work during clinic operating hours reporting to our Flagstaff Outpatient Clinic.
Pay : Starting $
Responsibilities :
- Completes outreach to clients who do not attend appointments as planned and coordinates care with treatment team.
- Consult with clinical staff and other community stakeholders regarding consumer care.
- Works with clients with inconsistent attendance in order to identify and resolve barriers to treatment.
- Assist with closure of records for clients who complete treatment and / or are being closed for reasons aside from treatment completion.
- Prepares, issues, and tracks Notice of Actions (NOAs) for client with inconsistent attendance.
- Maintains accurate, thorough, and current documentation of consumer contacts, service plans, treatment status, progress, and services delivery issues in accordance with SBH standards.
- Monitors caseload for re-authorizations as required.
- Engages in solution focused, strength based health / clinical services to consumers in accordance with company standards.
- Performs intakes and psychosocial assessments of families and their individual members, as needed.
- Works with other professionals to plan, market, and implement new programs.
- Maintains required number of client contact hours per week.
- Maintains expected level of productivity.
Education & Qualifications :
Benefits :
About SB&H
Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.
At Southwest Behavioral & Health Services, we are deeply committed to Diversity, Equity, and Inclusion (DEI). We believe that fostering an inclusive and equitable environment for both our employees and the individuals we serve is essential to our mission. SB&H remains dedicated to creating a workplace where all team members feel valued, respected, and empowered, and where diverse perspectives are celebrated. We also strive to ensure that the communities we serve receive compassionate, culturally responsive care in a welcoming and affirming space. Our commitment to DEI is unwavering, and we will continue to build an organization that reflects these values in everything we do.
To learn about Southwest Behavioral & Health Services mission, values and services please review our website at
Mission and Values
Our teams are working hard to ensure our Mission and Values are continuously modeled throughout our organization and in all of our daily interactions.
Delivering compassionate care to enhance lives and improve communities.
SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
