Member Engagement Specialist

Job Title: Member Engagement Specialist

Job Summary:

The Member Engagement Specialist is a critical role of the West Valley Regional Chamber. Under the supervision of This role works with Chamber Leadership to understand and actively assist in the promotion of the mission, vision, and core values of the Chamber to its Members. The Member Engagement Specialist is also a direct resource and support to Chamber Member inquiries of member benefit information and their Member Profile updates. The individual in this role will act as the Chamber Concierge so that the member(s) can engage their membership fully.

Key Job Responsibilities:

• Build and develop relationships to show the value of Chamber membership to grow membership and engage members.

• Support the Membership team’s sales and retention strategy to meet annual goals.

• Become an expert on Chamber services, programs, initiatives, policies, and procedures to deliver outstanding customer support and create value, both internally and externally.

• Manage and provide exceptional customer service with knowledge and timely responses to both.

· internal and external members, non-members, and community stakeholders.

• Assist the Leadership with administrative tasks that support membership initiatives and streamline operations.

• Understands Chamber marketing tools and works with Chamber Staff to promote and refer Chamber Members whenever possible.

Ideal Qualifications and Experience:

• 1-2 years of experience in a membership-based organization, customer relations, or sales support role, ideally within a Chamber of Commerce, nonprofit, or business association.

• Proven experience building and maintaining positive relationships with members, customers, or clients.

• Excellent customer service skills with a focus on customer satisfaction.

• Knowledgeable in multiple social media platforms including Instagram, Facebook and LinkedIn.

• Computer skills appropriate to current technology of the office including Microsoft Office.

• Ability to organize and communicate both verbally and written.

• Strong time management, organization, and prioritization skills; ability to self-manage.

• Ability to collaborate effectively with internal departments and external stakeholders.

About Us

The West Valley Regional Chamber is a regional member-supported, nonprofit organization serving the business community of Avondale, El Mirage, Goodyear, Litchfield Park, Surprise and Tolleson.We serve as the central resource of a strong and collaborative business community by advancing economic growth, cultivating a vibrant business environment, and facilitating our members’ success.

Benefits

· Dental Insurance

· Health Insurance

· Vision Insurance

· Paid holidays

· Paid vacation time off

Job Type: Full-time

Pay: $46,000.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $46,000 - $52,000