What are the responsibilities and job description for the Lead Driver/Front Office Rep position at Southwest Behavioral & Health Services?
Job Preview at a Glance :
The Lead Driver provides transportation for consumers to attend appointments and other outings that meet program requirements. The Lead Driver assist with Front office duties to include front office check-in and check-out, scheduling, verifying medical insurance, and scheduling and confirming appointments. This position reports to a Front Office Supervisor.
Location & Schedule :
This position is a Monday- Friday 10am-7pm schedule, flexibility to work during clinic operating hours, reporting to our Lake Havasu City Clinic.
Pay : Pay $ hourly
Duties & Responsibilities :
- Provides safe, timely transportation and maintains appropriate staff / client communications and relationships
- Assists consumers getting to and from the vehicle
- Obeys all traffic laws
- Adheres to agency policies and procedures including but not limited to Vehicle Operations Policy (SBH 1 E 11 00), Approved Driver Procedure (SBH 1 E 11 01), and Use of Agency Vehicles (SBH 1 E 11 03)
- Maintains current training requirements
- Monitors and document safety / mechanical concerns daily and reports concerns to supervisor and Risk Management
- Takes a lead in ensuring routing tasks are kept on schedule
- Assists in the oversight and monitoring of driver efficiency and effectiveness, providing ideas and recommendations geared towards ongoing improvement
- Confirms appointments one to two days prior for all medical, counseling, and intake appointments.
- Calls to reschedule appointments when clinical staff are out unexpectedly.
- Performs general clerical duties for the clinic as requested / assigned by Front Office Supervisor and / or Program Director
- Greets clients and check in / out of appointments.
- Answers all incoming phone calls by third ring.
Education & Qualifications :
Benefits :
About SB&H
Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.
At Southwest Behavioral & Health Services, we are deeply committed to Diversity, Equity, and Inclusion (DEI). We believe that fostering an inclusive and equitable environment for both our employees and the individuals we serve is essential to our mission. SB&H remains dedicated to creating a workplace where all team members feel valued, respected, and empowered, and where diverse perspectives are celebrated. We also strive to ensure that the communities we serve receive compassionate, culturally responsive care in a welcoming and affirming space. Our commitment to DEI is unwavering, and we will continue to build an organization that reflects these values in everything we do.
To learn about Southwest Behavioral & Health Services mission, values and services please review our website at
Mission and Values
Our teams are working hard to ensure our Mission and Values are continuously modeled throughout our organization and in all of our daily interactions.
Delivering compassionate care to enhance lives and improve communities.
SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
