QM Performance Improvement Manager

Southwest Behavioral and Health Services is seeking a dedicated QM Performance Improvement Manager who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, ability solve problems, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Quality Management team! 

Job Preview at a Glance:

Partners closely with all SBH programs to assist in understanding audit regulations and compliance expectations. Regularly collaborates, provides education, technical assistance and training on Quality Management activities. Develops resources to provide to SBH programs to assist with areas of concern and to aid in improvement. Provides data and feedback to educate the programs on current status and assists in brainstorming areas of opportunity.

Location & Schedule:

This position is a Monday- Friday, remote work from home position.

Responsibilities:

• Supervise investigations staff, including training, direction of work, appraisal of productivity and efficiency, delivery of feedback and coaching, and disciplinary action, if required. Provides reports, summaries and documentation as needed.
• Provide quarterly debriefings to all SBH programs, develop robust agendas to include QM department activities/initiatives and provide consultative leadership and technical assistance to all SBH departments, as needed on quality management related matters;
• Develop cheat sheets, work flows and guidance docs to share with SBH programs to assist in uniformity, support and understanding of QM activities and expectations;
• Collect data from other teams within the QM department, creating quarterly data reports and data dashboards to share in various internal and external settings;
• Review QM data regularly and actively partner with programs to develop strategies for improvement;
• Responsible for internal and external Performance Improvement Plans, Corrective Action Plans, Notice to Cures and assists SB&H teams with action plan development when programs are not meeting audit and compliance standards and thresholds;
• Review evidence of action plans to ensure plan is being completed and being completed accurately;
• Work closely with all other teams within the QM department to gain feedback on areas of concern and devising strategies in assisting programs with a plan for improvement;
• Provide oversight to seclusion & restraint, internal & external grievances, complaints & investigations, including pre-investigations, pre-litigations and QM Risk Reviews.

Qualifications:

• Bachelor’s Degree in Business/Healthcare Administration or related field
• 5 years of progressive related experience

Benefits:

• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Through our Empowered Belonging program, we’re committed to:

• Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

 SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.