What are the responsibilities and job description for the Client Relations Specialist/Customer Service Specialist position at Southwest Georgia Farm Credit?
Are you looking for a rewarding career with an organization who puts people first?
Do you have a passion for providing a great customer experience? Do you enjoy working in a team environment?
Would you like to contribute to the mission of supporting agriculture and rural America?
Look no further because Southwest Georgia Farm Credit is seeking a Client Relations Specialist / Customer Service Specialist to serve in our Thomasville, Georgia office.
Company Profile
Southwest Georgia Farm Credit is a financial institution that provides financing for agriculture, agribusiness and rural real estate purchases and improvements. We are headquartered in Bainbridge, with six offices that service 21 counties in the southwestern-most portion of the state of Georgia. With over $600 million in assets, Southwest Georgia Farm Credit is a cooperative and part of the nationwide Farm Credit System.
Job Description
The Client Relations Specialist / Customer Service Specialist serves as an extension of the Relationship Manager overseeing and expediting the workflow for the entire lending process, from the initial point of client contact through the loan application, closing, and ongoing loan servicing processes. The successful candidate will assume all client interaction responsibilities in coordination with the Relationship Manager regarding specific loan action requests coming from prospective or existing clients, professionally interacting with the clients to ensure all necessary procedures are followed and all required information is gathered for the Credit Department to perform the loan underwriting, collateral evaluation, and loan closing processes. In addition, the Client Relations Specialist / Customer Service Specialist is also responsible for office administration and management, completing routine administrative tasks; acting as a receptionist by receiving visitors and answering the telephone, handling the mail, maintaining office supplies, and opening and closing the office; serving as a joint contact in posting and depositing incoming payments, including all necessary accounting reports and disbursement of loan funds.
Required Qualifications
- Education and / or experience equivalent to an Associate Degree in Business, Finance or Accounting
- Two years of related customer service work experience preferred
- Highly organized and motivated with an adaptive attitude of teamwork and quality workmanship
- Ability to interact with a diverse group of people and aptitude in dealing with the public
- Ability to organize and prioritize work in order to efficiently handle projects and activities
- Skill in accessing and understanding association loan accounting systems, statements and Farm Credit System information
- Working hours of 8 : 00 a.m. - 5 : 00 p.m.
Preferred Qualifications
