What are the responsibilities and job description for the Southwest JCB - Shop Technician position at SOUTHWEST JCB?
As Shop Technician forSouthwest JCB you will be an integral member of our service department. The shop technician will be responsible for diagnosing and repairing various JCB equipment machines and components in shop environment. To include diagnosing, ordering parts, customer and warranty reporting, customer communications and maintaining company assets. The position’s primary focus is to [perform quality maintenance, diagnose, and troubleshoot equipment] while providing the highest level of customer service and satisfaction.
Responsibilities
The following responsibilities are a general guideline and not intended to be an exhaustive list of the full scope of responsibilities. Duties and responsibilities are subject to change based on business needs and at managements discretion.
- Diagnose and repair equipment and components
- Properly source and order parts to get the repair fixed correctly the first time
- Work in a shop environment on various JCB machines
- Perform preventative maintenance on JCB equipment in a shop environment as directed
- Communicate progress of repairs with both the Service Manager and the customer to ensure top customer satisfaction
- Use of company vehicles and special tooling properly including maintaining all company owned assets in a clean and safe manner
- Completing all paperwork in a timely manner including work orders, parts orders, time, etc.
- Adhere to all company policies and procedures
- Other duties and projects as assigned by direct management
Qualifications
Education / Additional Requirements
