Training and Content Development Manager

Job Summary:

The Training and Content Development Manager will oversee a team of Training Coordinators assigned to Unaccompanied Minor (UM) Programs across all service areas, representing the division's needs with leadership from various service lines. This team will implement comprehensive training modules for staff, ensuring alignment with the organization's mission, values, and regulatory requirements. The manager will work closely with the Director of Training and Content Development to standardize training programs for UM Program Operations.

This role promotes a culture of safety, proactive risk management, regulatory readiness, and leads project management, data monitoring, and continuous improvement in training processes.

Essential Functions:

• Support the design and implementation of comprehensive training programs aligned with the organization's mission, values, regulatory standards, and best practices.
• Collaborate with the Director to develop materials, presentations, processes, KPIs, and resources for the team and division.
• Ensure timely preparation and distribution of training materials to stakeholders.
• Manage logistics for regional/national training programs, including scheduling, venue arrangements, participant communication, and budgeting for conferences.
• Represent the department to internal and external stakeholders.
• Supervise assigned staff and ensure their deliverables are met.
• Lead project management efforts, ensuring timely delivery of training initiatives.
• Conduct team meetings and ensure trainers meet standards through monitoring tools.
• Deliver training to virtual and in-person audiences.
• Collaborate with the team to create engaging training materials, ensuring they reflect diversity, equity, and inclusion.
• Develop train-the-trainer programs on relevant laws, regulations, and effective practices.
• Collaborate with compliance to ensure training materials reflect legislative and policy updates.
• Ensure divisions produce meaningful content with strong instructional and assessment standards.
• Track and update training materials to reflect best practices and changes.
• Facilitate and evaluate training effectiveness through assessments and feedback.
• Communicate training requirements and updates to stakeholders, addressing areas of non-compliance and performance gaps.
• Foster a collaborative learning environment and encourage teamwork.
• Monitor and report on KPIs and training effectiveness, generating regular compliance reports.
• Maintain accurate records of training attendance, feedback, and data.
• Assist with learner management system (LMS) maintenance for compliance reporting.
• Supervise and coach Training Coordinators, ensuring they provide support to field trainers and staff.

Other Functions:

• Assist in developing engaging training materials, incorporating industry best practices and policy updates.
• Ensure knowledge of applicable regulatory requirements, including state licensing standards.
• Proactively manage timelines.
• Perform other duties as assigned.
• Adapt to technological platforms and strategic changes.

Qualifications and Requirements:

• Bachelor's degree in a relevant field (e.g., social work, education, organizational development).
• Proven experience in developing and delivering training programs, preferably in the non-profit sector or social services.
• Strong understanding of youth, social justice, and trauma-informed care issues.
• Experience with compliance training and a strong knowledge of relevant laws and regulations.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with a diverse team.
• Ability to use judgment and maintain confidentiality.
• Available to undertake frequent and extended travel as required.
• Minimum of 5 years of supervision experience.

Physical Demands:

Must be able to drive and travel, as needed. Other requirements include daily use of various office equipment, frequent typing and writing as well as bending, twisting, stooping, climbing upstairs and lifting up to 20 lbs. items that may be required to complete tasks. Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas.

Work Environment:

The work environment for this position is a combination of field and office setting requiring flexibility. The position involves engagement with team members, stakeholders, and programs. May also include engaging directly with youth.  A fast-paced and dynamic environment with many unscheduled interruptions. Frequent travel may be required to reach various locations within our service locations.  Frequent computer use at workstations for extended periods of time. Public contact position requiring appropriate business apparel.