Medical Sales Account Representative

Work Summary:

In this role, you will work closely with the Territory Manager to manage, onboard, train, and provide collection coverage for new and existing clients in the Northern New Mexico Territory.

(Albuquerque, Santa Fe, Las Vegas, Las Alamos, Taos, Gallup, Grants, Hobbs, Clovis, and surroundings) Additionally, you will be responsible for setting sales appointments, updating sales and account information to CRM, and coordinating logistics, operations, and customer service support for the Territory.

Duties/Responsibilities:

· Provide customer service support for new and existing accounts

· Onboarding and training for all SWL products and services

· Phlebotomist support

· Fulfill supply orders

· Troubleshoot client portal and ordering issues

· Work with various departments in the lab to correct orders and billing issues

· Maintain a high level of customer service to clients

· Create SOPs for clients to ensure the successful user experience is maintained

· Ensure HIPPA and regulatory compliance

· Assist the Territory Manager with staffing and logistics support

· Weekly and monthly territory planning with TM

· Conduct Phlebotomist reviews with Phlebotomist Manager and TM

· Set appointments to present products and services for new and existing accounts

· Assist the Territory manager with various tasks as needed

· Attend industry conferences and tradeshows

· Coordinate lunches and breakfasts for educational presentations

· Conduct sales presentations when needed

· Assist with meeting or exceeding sales and service initiatives set forth by the Territory Manager and Director of Business Development

Education/Experience Requirements/Training:

· 1-2 years of sales or customer service experience

· Bachelor's degree or equivalent sales or customer service experience

· Valid driver's license

· Clean background and credit check

· Reference check

Knowledge, Skills, and Abilities:

· Positive attitude and mindset

· Strong writing and verbal communication skills required

· Proficient in Word, Excel, Outlook, and other forms of technology

· Strong time management skills

· Ability to work without supervision

· Ability to work in fast fast-paced environment and handle multiple requests without error

· Strong problem-solving skills

· Ability to learn and work with new technology

· Ability to maintain confidentiality and work within HIPAA and OSHA safety guidelines

· Ability to work in a team environment successfully

· Solution-based mindset

· Punctuality required

· Attention to detail and accuracy

· Ability to complete projects timely

Physical Requirements:

· Standing, walking, and sitting for long periods of time.

· Physical activity related to driving and traveling

· Ability to lift and carry 25- 50 lbs.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Travel reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Albuquerque, NM 87109 (Required)

Ability to Relocate:

• Albuquerque, NM 87109: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $65,000