What are the responsibilities and job description for the Audiology Patient Care Coordinator position at Southwest Ohio ENT Specialists Inc?
Job Description
Job Description
Description : POSITION OVERVIEW
The Audiology Patient Care Coordinator is the first point of contact for patients and Clinicians. This position will meet and greet patients, prepare daily charts, notify Clinicians of patient’s arrival, process insurance information and charges, and schedule appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Answer incoming phone calls, to include but not limited to, routing calls appropriately, scheduling appointments and processing cancellations according to practice procedures and guidelines.
- Greets patients upon their arrival for appointments, verify and update patients’ information in the system, including gathering and entering patient insurance information.
- Greet walk-in hearing aid patients who need repairs, requesting patients to complete applicable forms for drop off and assist with repair requests along with product purchases according to practice procedures.
- Prepare patient charts for upcoming appointments, verifying all necessary documentation in file and if not mailing necessary forms to patient.
- Contact insurance companies, as necessary, to confirm and verify hearing aid benefits along with documenting accordingly.
- Collect co-pays, co-insurance and other payments as needed along with accurately completing end of day reconciliation.
- Process outgoing mail return mail and courier mail as needed.
- Other duties as assigned.
Requirements :
EDUCATION, EXPERIENCE & KNOWLEDGE REQUIREMENTS
Education
Experience
Knowledge & Skills
