Communication

Job Summary :

The Communication Agent assists the Admissions Office by providing frontline support and assist to prospective students via phone call, text, and excellent customer service.

Essential Job Responsibilities

Overall

Serve as a representative of Southwestern Seminary and Texas Baptist College and its Admissions Office

Actively recruit students to Southwestern Seminary and Texas Baptist College

Work towards achieving assigned territory and institutional enrollment goals

Ability to clearly and simply articulate the value propositions of SWBTS, its degree programs, and the specific requirements for completing the application process

Collaborate with Director of Admissions to coordinate weekly communication and campaigns designed to engage the admissions funnel

Assist with on-campus events including, but not limited to : Preview Days, Orientation, SWBTS Graduation, etc.

Champion prospective students and their families as they consider becoming a Southwesterner.

Communication Support

Understand the admissions process including all degree and non-degree program types and give guidance to prospective students regarding these subjects

Serve as the first line of contact for prospective students via inbound phone calls, emails, and texts

Make phone calls to prospective students regarding application status, campaigns for events such as Preview Day, recruiting opportunities, etc

Provide excellent communication and customer service to prospective students

Contact and assist prospective students; Encourage students to begin the application process for full time enrollment at SWBTS / Scarborough College.

Conduct any special, non-daily activities, including but not limited to :

entering prospective student information into the database

checking the admissions email inbox

answering applicant questions

conducting call-campaigns

processing application materials

Qualify leads as they move through the Admissions funnel to better assist Admissions in engaging students

Essential Job Measurables

Complete more than 1,000 phone calls in a calendar year.

Respond to inbound emails within 1 working business day.

Answer admissions phone within 1-2 rings.

Deliver, manage, or respond to more than 2,500 texts in a recruitment cycle

Effectively and proactively respond to inbound communication within 1 business day

Skills / Requirements

Must be comfortable on the phone and cold calling prospective students.

Detail oriented and able to accurately record data

Well-written and capable of communicating clearly and effectively via email and text

Experience with sales, customer service, and CRM databases is preferred.

Ability to critically think, solve problems, and provide solutions to prospective students who submit their inquiries

Understanding of the importance of theological education and Christian higher education

Ability to serve students and families with a high level of customer service

Self-starter with administrative ability

Strong interpersonal skills with an ability to be a part of a collaborative team

Manages difficult or emotional situations; Responds promptly to customer needs; Replies to requests for service and assistance in a timely manner.

Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control

Qualifications / Education :

The person in this position should possess a Bachelor’s degree (completed or in process).

English Required (Bilingual speaking abilities also desired) candidate must possess excellent verbal, written, and interpersonal skills.

Candidate must have strong people skills with the ability to clearly communicate the mission, policies, and procedures of the Seminary / College.

Microsoft Office, including Outlook, Excel and Word; Must have the ability to adapt to new systems such as recruiting CRM databases.

Pay close attention to detail and coordinate various activities simultaneously, and communicate with co-workers, and business contacts in a courteous and professional manner.

Supervision :

The person in this position will report to the Director of Admissions.

Exposure to Confidential Information

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit and reach with hands and arms.

The employee is occasionally required to stand, kneel, crouch, climb and balance, walk and use hands to finger, handle, or feel.

The employee should be capable of lifting and / or moving up to 35 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Last updated : 2024-10-18