What are the responsibilities and job description for the Call Center Specialist position at Southwoods Health?
Call Center Specialist
Southwoods Health is hiring a Call Center Specialist to work at The Southwoods Executive Centre in Boardman, Ohio. Responsible for handling inbound and outbound patient calls with primary responsibility of scheduling encounters, accurately capturing patient demographic information, and verifying insurances through a pre-registration process. Often the first interaction with patients and he / she is responsible for ensuring the patient receives excellent customer service experience.
Essential Duties :
- Answer incoming calls; route incoming calls correctly and take accurate messages when unable to connect caller to requested party.
- Schedule patient appointments.
- Updates patient demographics and registers patients accurately for services using insurance verification software.
- Sends physician referrals to receiving office or facility.
- Provides self-pay patients with required estimates and completes documentation for the physician's office.
- Answer questions and provide information in person and via telephone.
- Update patient information and insurance in chart or EMR.
- Ensure all processes at responsible physician practice maintains compliance with all regulatory agencies.
- Perform other duties as assigned.
Qualifications :
Full-time, Monday - Friday 7 : 30am-4 : 00pm.
At Southwoods, it's not just about the treatment, but how you're treated. #SWH
www.southwoodshealth.com
