What are the responsibilities and job description for the Front Office Specialist - Physical Therapy position at Southwoods Health?
Front Office Specialist - Physical Therapy
Southwoods Health is hiring at Front Office Specialist to support our Physical Therapy office in Calcutta, OH. To register, schedule, and perform related processing duties for all patients. Provide a comprehensive and proactive experience for patients and visitors. Demonstrate outstanding customer service and interaction skills to facilitate patients while obtaining accurate demographic, financial, and insurance information. Understand and abide by patient Relations company policy, as this is the first interaction established with patients.
Essential Duties:
Southwoods Health is hiring at Front Office Specialist to support our Physical Therapy office in Calcutta, OH. To register, schedule, and perform related processing duties for all patients. Provide a comprehensive and proactive experience for patients and visitors. Demonstrate outstanding customer service and interaction skills to facilitate patients while obtaining accurate demographic, financial, and insurance information. Understand and abide by patient Relations company policy, as this is the first interaction established with patients.
Essential Duties:
- Create a welcoming, friendly, and professional environment for patients and visitors through exceptional customer service
- Answer incoming calls with a smile, route calls efficiently, take accurate phone messages when unable to connect caller to requested party
- Schedule patient appointments, answer questions and provide information in person or via telephone
- Verify benefits and obtain authorizations as necessary for tests ordered
- Greet patients utilizing and provide necessary paperwork for completion
- Check patients in/out, monitor reception area and patient flow
- Collect patient co-pays, close cash drawer and complete deposit
- Update patient information and insurance in chart or EMR
- Assemble charts before appointment
- Obtain or follow up on authorizations as necessary for tests ordered
- Perform in accordance with all facility policies, objectives, and mission
- Ensure all processes at responsible physician practice maintains compliance with all regulatory agencies
- Perform other duties as assigned
Qualifications:
- Training or courses in business office activities, computer skills, and medical terminology
- Effective communication skills, critical thinking and ability to problem solve
- Effective organizational skills, attention to detail, and accuracy
- Maintain professional demeanor at all times, strong ethical and moral principles
- Basic skills in Microsoft office, required
- Medical receptionist experience, preferred
Full-time. Monday-Friday day-shift.
At Southwoods, it's not just about the treatment, but how you're treated. #SWH
www.southwoodshealth.com
